The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service been with AA for two years and I don't have any issues”

Helpful Report

(Car Insurance) - Posted 7 years ago

“good price and cover. have not had to claim so can’t comment on that but easy process to buy”

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(Car Insurance) - Posted 7 years ago

“In all satisfied although disapointed that AA would not cover me for a curtesy car while my car was being serviced”

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(Car Insurance) - Posted 7 years ago

“came within the hr and he was very Friendly and helpful.. He managed to sort the problem in no time. It is the 1st time that we have had to call out...WELL DONE AA,I would recommend getting the AA security net. For excellent service”

Helpful Report

Posted 7 years ago

“Highly recommend AA. After my scooter had broken down today I had a brilliant service. I was recovered within 20 minutes of booking the brake down and recovered to a safe place whilst I waited for another recovery truck as other driver did not have the equipment. 2nd driver arrived was told 2 hours but I was recovered within 30 minutes and taken to my chosen garage, after scooter was left at the garage the AA guy waited with me and dropped me off at the train station. I cannot explain how pleased I am with today's recovery and the service received and the communication of both drivers was superb. Thank you once again Daniel Thompson”

Helpful Report

Posted 7 years ago

“Find that AA is very efficient and offers a good price both on car insurance and breakdown cover”

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(Car Insurance) - Posted 7 years ago

“After a recent RTA they were quick to get mme back on the road and kept me upto date whilst my car was repaired”

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(Car Insurance) - Posted 7 years ago

“Fortunately I have not needed to.”

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(Car Insurance) - Posted 7 years ago

“very pleased with the out come of my windscreen claim speedily sorted out”

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(Car Insurance) - Posted 7 years ago

“Found them efficient competitive and helpful on the phone probably surprising and not what I expected nor possibly yourselves Two tricks I do not like 1 retention of the bank card for automatic renewal they all do this just have to be aware 2Breakdown cover does not include recovery ______but wait a couple of months a and it is offered forva fraction of the headline cost I emphise I behave not had to claim and this of course is the bit of insurance you hope never happens and it is probably the most significantissue”

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(Car Insurance) - Posted 7 years ago

“I was pleased with the service that I received and their quote was £150 less than my previous insurer. Hope it's a good quote in September.”

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(Car Insurance) - Posted 7 years ago

“Excellent service and saved me a lot of money.”

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(Car Insurance) - Posted 7 years ago

“No problem at all”

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(Car Insurance) - Posted 7 years ago

“Have not had any reason to make a claim so cannot comment on the efficiency”

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(Home Insurance) - Posted 7 years ago

“every thing was as should be”

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(Home Insurance) - Posted 7 years ago

“Great service, pleasant personal sevice”

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(Car Insurance) - Posted 7 years ago

“Simple straight forward and cheaper than my previous insurer that I had been with for the last five years.”

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(Car Insurance) - Posted 7 years ago

“Very good”

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(Car Insurance) - Posted 7 years ago

“The AA has been helpful with the renewal and reasonably priced unlike other providers I have used”

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(Home Insurance) - Posted 7 years ago

“No problems so far with AA, easy to communicate with and clear and precise.”

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(Motorbike Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 1,974 reviews