The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,951 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fortunately I have not needed to.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“very pleased with the out come of my windscreen claim speedily sorted out”

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(Car Insurance) - Posted 6 years ago

“Found them efficient competitive and helpful on the phone probably surprising and not what I expected nor possibly yourselves Two tricks I do not like 1 retention of the bank card for automatic renewal they all do this just have to be aware 2Breakdown cover does not include recovery ______but wait a couple of months a and it is offered forva fraction of the headline cost I emphise I behave not had to claim and this of course is the bit of insurance you hope never happens and it is probably the most significantissue”

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(Car Insurance) - Posted 6 years ago

“I was pleased with the service that I received and their quote was £150 less than my previous insurer. Hope it's a good quote in September.”

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(Car Insurance) - Posted 6 years ago

“Excellent service and saved me a lot of money.”

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(Car Insurance) - Posted 6 years ago

“No problem at all”

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(Car Insurance) - Posted 6 years ago

“Have not had any reason to make a claim so cannot comment on the efficiency”

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(Home Insurance) - Posted 6 years ago

“every thing was as should be”

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(Home Insurance) - Posted 6 years ago

“Great service, pleasant personal sevice”

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(Car Insurance) - Posted 6 years ago

“Simple straight forward and cheaper than my previous insurer that I had been with for the last five years.”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“The AA has been helpful with the renewal and reasonably priced unlike other providers I have used”

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(Home Insurance) - Posted 6 years ago

“No problems so far with AA, easy to communicate with and clear and precise.”

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(Motorbike Insurance) - Posted 7 years ago

“I have been an AA member for 20 years and they have always provided an excellent service.”

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(Home Insurance) - Posted 7 years ago

“Have been provided with excellent customer service when I changed my car earlier this year and needed to change the insurance details.”

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(Car Insurance) - Posted 7 years ago

“ONE OF THE BETTER INSURANCE COMPANIES, THAT YOU CAN SPEAK TO AND AMMEND YOUR POLICY WITHOUT ANY FAFF.”

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(Car Insurance) - Posted 7 years ago

“Simple to apply for my insurance , very competitive price, along with the good feeling of dealing with a trusted company.”

Helpful Report

Posted 7 years ago

“AA are fantastic Have both cars and house Insrance with them Plus AA breakdown cover. Would highly recommend to others”

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(Car Insurance) - Posted 7 years ago

“very well handled on the phone no problems with the claim settled very quickly would recommend and certainly use again”

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(Home Insurance) - Posted 7 years ago

“was the best value for money at the time”

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(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 1,951 reviews