The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,951 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had no problem with this policy, making a claim was easy and efficient not a problem at all. Would recommend the AA to anyone looking for reasonable insurance .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“As I'm disabled I don't have patience , the adviser I spoke with said take it at a slow pace no rush . he was considerate very helpful and polite , had a great package for ,my needs ....”

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Posted 7 years ago

“When i took out this policy,it was one of the most competative i had seen.This was the only reason i picked the AA.”

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(Car Insurance) - Posted 7 years ago

“Prices good. Helpful and friendly staff. Do recommend to my friends”

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(Car Insurance) - Posted 7 years ago

“I was extremely pleased with the help that was given to me when I made a change to my policy it all went so smoothly thank you very much”

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(Car Insurance) - Posted 7 years ago

“I’ve used the call out service three times and the staff have been amazing cannot fault them I’ll always pay to use the AA!!”

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(Car Insurance) - Posted 7 years ago

“I switched to AA for my car insurance and got it for only 2/3rds of my previous insurer's best offer. I had an emergency call-out a few months later and my problem was sorted very quickly in a most friendly and skillful manner.”

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Posted 7 years ago

“absolutely amazed with the price as I'd had an accident 4 yrs ago with a £37k settlement cost. other companies quoted me £600 fully comp on my 206, the AA came in at £300. thank you so much xx”

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(Car Insurance) - Posted 7 years ago

“Excellent response time such early in the morning very professional staff 👌👌👌”

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Posted 7 years ago

“Did everything needed and cheap”

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(Car Insurance) - Posted 7 years ago

“Great price good service”

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(Car Insurance) - Posted 7 years ago

“Found it very easy to use”

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(Car Insurance) - Posted 7 years ago

“Unfortunately I did have cause to claim after an accident earlier this year. The AA were fantastic in every way from recovery of myself and my vehicle from the scene and although my vehicle was written off my claim was dealt with very quickly and I was back in the road within two weeks. Can’t praise them enough.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very helpful and easy to understand information.”

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(Home Insurance) - Posted 7 years ago

“They turned up when they said and were polite and in control with plenty of customer contact! Then they sorted my flat tyre out and led me to a tyre repairer and job done!”

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Posted 7 years ago

“Very clear and professional I would recommend”

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(Car Insurance) - Posted 7 years ago

“Excellent friendly service, changes to policy dealt with quickly and efficiently and paper work arrived promptly. Policy was very competitive and provided everything I required. Would definitely renew with them again.”

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(Car Insurance) - Posted 7 years ago

“Excellent service provided, could not do better”

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(Car Insurance) - Posted 7 years ago

“Just had a flat tyre on the way home. The AA app made it very quick and easy to report the problem by selecting a few simple options. It knew my position so I didn't need even to speak to anyone. The repair van arrived in 10 minutes and the wheel was quickly and efficiently changed. I couldn't ask for better service.”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 1,951 reviews