The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought my insurance on line and itwas so easy it was over within 5 minutes I made a claim before Xmas it was dealt so professionally it was all hassle free very impressive I will recommend AA insurance and services to anybody anytime And thank you for for all the help Keep up the good service AA H.Osman”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Car wouldn't start and the AA came within 20 mins at 3am”

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Posted 7 years ago

“Really reliable fast service always helpful”

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(Car Insurance) - Posted 7 years ago

“All went very well on the phone, after giving new up-dated info to a very nice young lady named Beth she took the time to save me over £80 pounds, and also saved me more time and money by calling me back and giving me the good news of the savings she had arranged for me, Well done that girl.”

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(Car Insurance) - Posted 7 years ago

“Did an excellent job when I changed my car”

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(Car Insurance) - Posted 7 years ago

“Very reasonable price. No problems”

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(Car Insurance) - Posted 7 years ago

“As I'm disabled I don't have patience , the adviser I spoke with said take it at a slow pace no rush . he was considerate very helpful and polite , had a great package for ,my needs ....”

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Posted 7 years ago

“I switched to AA for my car insurance and got it for only 2/3rds of my previous insurer's best offer. I had an emergency call-out a few months later and my problem was sorted very quickly in a most friendly and skillful manner.”

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Posted 7 years ago

“Very goo with all my dealings with the aa.”

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(Car Insurance) - Posted 7 years ago

“excellent service”

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(Car Insurance) - Posted 7 years ago

“Had no problem with this policy, making a claim was easy and efficient not a problem at all. Would recommend the AA to anyone looking for reasonable insurance .”

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(Car Insurance) - Posted 7 years ago

“When i took out this policy,it was one of the most competative i had seen.This was the only reason i picked the AA.”

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(Car Insurance) - Posted 7 years ago

“They turned up when they said and were polite and in control with plenty of customer contact! Then they sorted my flat tyre out and led me to a tyre repairer and job done!”

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Posted 7 years ago

“Prices good. Helpful and friendly staff. Do recommend to my friends”

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(Car Insurance) - Posted 7 years ago

“I was extremely pleased with the help that was given to me when I made a change to my policy it all went so smoothly thank you very much”

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(Car Insurance) - Posted 7 years ago

“I’ve used the call out service three times and the staff have been amazing cannot fault them I’ll always pay to use the AA!!”

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(Car Insurance) - Posted 7 years ago

“absolutely amazed with the price as I'd had an accident 4 yrs ago with a £37k settlement cost. other companies quoted me £600 fully comp on my 206, the AA came in at £300. thank you so much xx”

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(Car Insurance) - Posted 7 years ago

“Excellent response time such early in the morning very professional staff 👌👌👌”

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Posted 7 years ago

“Did everything needed and cheap”

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(Car Insurance) - Posted 7 years ago

“Great price good service”

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(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 1,974 reviews