The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,951 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with insurance company.”

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(Motorbike Insurance) - Posted 7 years ago

“Quick and easy to set up, and a competitive price. Fortunately no claims or communication needed, so can't advise on those parts.”

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(Motorbike Insurance) - Posted 7 years ago

“Amazing service, and cannot fault the customer service we received! Stuart deserves a special mention and even tho we had to cut our break short he made it all run as smooth as possible and put my 5 year old at ease and went the extra mile!”

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Posted 7 years ago

“I lost a key.I put a claim in and they were very efficient in sorting it out to my satisfaction as I was bonus protected and there was no excess it will interesting to see my renual when It's due”

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(Car Insurance) - Posted 7 years ago

“My claim was processed to my satisfaction. Cover after the remaining the same amount I was paying before. Very happy with the service. Many thanks to AA insurance company.”

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Posted 7 years ago

“I'm a member of the RAC (Now the AA!). My van broke down on my way home this evening. After an hour of waiting for the RAC an AA van pulled up behind me. The chap (Ross) asked me if I was alright to which I replied "l'm fine just waiting for the RAC". 4 hours later Ross pulled up again and towed me home. He had finished for the night but wanted to check on things! As a community nurse l am qualified in knowing a hero when I come across one, Thanks Ross (Cornwall).”

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Posted 7 years ago

“I filled my petrol hire car full with diesel just before return to an airport hire centre. I only had two hours to spare to catch a flight which looked pretty impossible at that point, but an AA man was on the scene with in 15 mins of first call, who towed me to a safe location off the petrol station site, to wait another 20 mins for a fual assisst van to come and drain the fual tank and put in £10 of petrol which took 45 mins. I managed to catch the flight with minutes to spare, which was the last of the day, only because of the AAs speedy recovery and two excellent operatives. Thank you 😊”

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Posted 7 years ago

“I broke down tonight on a main busy road at about 5.30pm. Phoned the AA and was told could be up to 1 hour. Within 10 mins an AA vehicle arrived, very friendly man towed me to a garage.Excellent service. Thank you AA.”

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Posted 7 years ago

“VERY GOOD AND HELPFUL”

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(Home Insurance) - Posted 7 years ago

“Thursday 25th May 2017 we called the AA breakdown service as we had an accident at a service station. Steve from AA came within 30 mins after we called and he was very professional and helpful. He really helped us figure out our options in the situation and took his time which made us feel like he genuinely cared about helping us. The insurance company we called were being difficult and Steve stayed to support us as we were not confident in what the insurance company was telling us and what our options at the time were. Thank you Steve and the AA for helping us in a stressful situation. 5*****”

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Posted 7 years ago

“When I first signed up for my driving lessons, I had an non speaking tutor, she was a lovely women but, I was having some serious difficulties with trying to understanding her accent which made my lessons all the more changelling. My intensions was to sign up with another driving school but when I conversed my issues about my instuctor the lady on the end of the line was very understanding, and rather than just letting me go, she recommened I try another instucture. So, having had my confidence restored, the lady recommend I try instructor Deborah Stevens (english speaking). On meeting Debbie, she warm and welcoming and made me feel totally at ease. Her step with me, was to show me the overall layout of the cotpit, lights, air conditioner, windows screen wipers etc. (something my previous tutor didn't show me, I was left to figure most of it out myself). Debbie's instructions were clear and to the point. She was very good at picking up were my faults laid, i.e directions, which she soon sorted out for me. Her level of patience was amazing, never once loosing her smile and beleive me we had some bumpy rides and serval mistakes hahaha! I found Debbie to be an excellent tutor. She was consitance with theory and techniques. Gave great advise on manuvers, i.e turning in the road, parrell parking and emergency stop. My level of improvement and confidence bounced, tripled within the first two lessons. I felt I could move moutains, believe me she gives you such a boost of confidence. At the end of each lesson Debbie would give me a copy of the driving assessment (coz I was always leaving my student book at home). She would go over my errors and explain where I would need to impove which she would encourage we'd go over in our next lesson. This helped me, to review my errors before my next lesson. I could go on and on about Debbie Stevens. Anyway, I took a total of ten lessons with Debbie, and passed my test first time thanks to my amazing tutor Debbie. I highly recommend Debbie Stevens, and if your having problems passing, its simple, ask for Debbie Stevens, she'll tell you when your ready to go for your test.”

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Posted 8 years ago

“AA very good to deal with. I recommend them.”

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(Car Insurance) - Posted 8 years ago

“AA very good very easy to work with thank you”

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