The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,021 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke down tonight on a main busy road at about 5.30pm. Phoned the AA and was told could be up to 1 hour. Within 10 mins an AA vehicle arrived, very friendly man towed me to a garage.Excellent service. Thank you AA.”

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Posted 8 years ago

“Thursday 25th May 2017 we called the AA breakdown service as we had an accident at a service station. Steve from AA came within 30 mins after we called and he was very professional and helpful. He really helped us figure out our options in the situation and took his time which made us feel like he genuinely cared about helping us. The insurance company we called were being difficult and Steve stayed to support us as we were not confident in what the insurance company was telling us and what our options at the time were. Thank you Steve and the AA for helping us in a stressful situation. 5*****”

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Posted 8 years ago

“AA very good to deal with. I recommend them.”

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(Car Insurance) - Posted 8 years ago

“When I first signed up for my driving lessons, I had an non speaking tutor, she was a lovely women but, I was having some serious difficulties with trying to understanding her accent which made my lessons all the more changelling. My intensions was to sign up with another driving school but when I conversed my issues about my instuctor the lady on the end of the line was very understanding, and rather than just letting me go, she recommened I try another instucture. So, having had my confidence restored, the lady recommend I try instructor Deborah Stevens (english speaking). On meeting Debbie, she warm and welcoming and made me feel totally at ease. Her step with me, was to show me the overall layout of the cotpit, lights, air conditioner, windows screen wipers etc. (something my previous tutor didn't show me, I was left to figure most of it out myself). Debbie's instructions were clear and to the point. She was very good at picking up were my faults laid, i.e directions, which she soon sorted out for me. Her level of patience was amazing, never once loosing her smile and beleive me we had some bumpy rides and serval mistakes hahaha! I found Debbie to be an excellent tutor. She was consitance with theory and techniques. Gave great advise on manuvers, i.e turning in the road, parrell parking and emergency stop. My level of improvement and confidence bounced, tripled within the first two lessons. I felt I could move moutains, believe me she gives you such a boost of confidence. At the end of each lesson Debbie would give me a copy of the driving assessment (coz I was always leaving my student book at home). She would go over my errors and explain where I would need to impove which she would encourage we'd go over in our next lesson. This helped me, to review my errors before my next lesson. I could go on and on about Debbie Stevens. Anyway, I took a total of ten lessons with Debbie, and passed my test first time thanks to my amazing tutor Debbie. I highly recommend Debbie Stevens, and if your having problems passing, its simple, ask for Debbie Stevens, she'll tell you when your ready to go for your test.”

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Posted 8 years ago

“AA very good very easy to work with thank you”

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(Home Insurance) - Posted 9 years ago

“Not at this point”

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(Home Insurance) - Posted 9 years ago

“Offered a competitive price for the cover. Easy to process on line.”

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(Home Insurance) - Posted 9 years ago

“Easy transaction completed painlessly except gocompare did not honour their commitment for a merkat or 2 for 1cinema tickets”

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(Car Insurance) - Posted 9 years ago

“Would definitely recommend”

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(Home Insurance) - Posted 9 years ago

“I would recommend AA insurance to everyone,. they were great useful and very helpful”

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(Home Insurance) - Posted 9 years ago

“Very easy to transfer policy which was dealt with promptly. Documents all stored online and easy to access. So far, so good. I.W>”

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(Car Insurance) - Posted 9 years ago

“Very helpful and easy to sort out”

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(Home Insurance) - Posted 9 years ago

“Very fast and efficient service. Policy documents were sent via email almost immediately.”

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(Home Insurance) - Posted 9 years ago

“Very efficient and a pleasure to deal with.”

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(Car Insurance) - Posted 9 years ago

“Very easy to change my insurance company and so pleased to have saved so much money for the same policy”

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(Car Insurance) - Posted 9 years ago

“The process worked exactly as expected.”

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(Car Insurance) - Posted 9 years ago

“The quality of service is excellent and they offer so much more by being a member of the AA.”

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(Car Insurance) - Posted 9 years ago

“Very cheap insurance and friendly service will insure again with the AA”

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(Car Insurance) - Posted 9 years ago

“Great service”

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(Home Insurance) - Posted 9 years ago

“Its car insurance, cant really say its better or worse than any other”

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(Car Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 2,021 reviews