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The AA Reviews

2.8 Rating 1,974 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,974 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Not at this point”
Helpful Report
(Home Insurance) - Posted 8 years ago
Roger
Verified Buyer
“Offered a competitive price for the cover. Easy to process on line.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Walter
Verified Buyer
“Easy transaction completed painlessly except gocompare did not honour their commitment for a merkat or 2 for 1cinema tickets”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Would definitely recommend”
Helpful Report
(Home Insurance) - Posted 8 years ago
Olimpia
Verified Buyer
“I would recommend AA insurance to everyone,. they were great useful and very helpful”
Helpful Report
(Home Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Very easy to transfer policy which was dealt with promptly. Documents all stored online and easy to access. So far, so good. I.W>”
Helpful Report
(Car Insurance) - Posted 8 years ago
Chris
Verified Buyer
“Very helpful and easy to sort out”
Helpful Report
(Home Insurance) - Posted 8 years ago
Lynnette
Verified Buyer
“Very fast and efficient service. Policy documents were sent via email almost immediately.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very efficient and a pleasure to deal with.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Sandra
Verified Buyer
“Very easy to change my insurance company and so pleased to have saved so much money for the same policy”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ian
Verified Buyer
“The process worked exactly as expected.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Michelle
Verified Buyer
“The quality of service is excellent and they offer so much more by being a member of the AA.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Adrian
Verified Buyer
“Very cheap insurance and friendly service will insure again with the AA”
Helpful Report
(Car Insurance) - Posted 9 years ago
Joseph
Verified Buyer
“Great service”
Helpful Report
(Home Insurance) - Posted 9 years ago
Chris
Verified Buyer
“Its car insurance, cant really say its better or worse than any other”
Helpful Report
(Car Insurance) - Posted 9 years ago
Sarah
Verified Buyer
“I had a small accident when i hit a stationary car and as this was the first time i had had an accident i wasnt sure what to do.when i phoned the aa they were fantastic and explained everything to me calmly and clearly.they realy offered an excelent service.thankyou.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I chose the AA because it has a good star rating and a competitive price.”
Helpful Report
(Car Insurance) - Posted 9 years ago
David
Verified Buyer
“Very happy with the service providers”
Helpful Report
(Car Insurance) - Posted 9 years ago
Barry
Verified Buyer
“Bearing in mind the terrific service the AA provide to me as a road user and member for over 30 years I would be happy to be insured with them provided their premiums were competitive. That is important.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Raymond
Verified Buyer
“Very easy to get cover. When it comes down to it, it is the cost. They were very competitive.”
Helpful Report
(Car Insurance) - Posted 9 years ago
The AA is rated 2.8 based on 1,974 reviews
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