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The AA Reviews

2.8 Rating 2,022 Reviews

44 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

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The AA 1 star review on 11th October 2025

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The AA home insurance was very good value and the company is reputable and reliable. I would recommend their products (and have already done so).”

Helpful Report

(Home Insurance) - Posted 10 years ago

“Great service I'm very pleased with.”

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(Car Insurance) - Posted 10 years ago

“Ticked all the right boxes”

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(Car Insurance) - Posted 10 years ago

“I have been with AA for two years now. ~When the renewal was due I received a snail mail reminder with a figure somewhat up on the premium for the first year. I looked on go compare site only to find an AA quote approximately the same as the first year. I phoned them and they agreed to supply cover at the price quoted on go compare. I was very satisfied with this. However te real test would be if I made a claim which thankfully I have not had to do - as yet.”

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(Car Insurance) - Posted 10 years ago

“Very helpful”

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(Car Insurance) - Posted 10 years ago

“I am John's sister acting on his behalf. We found the dealing with the AA very good. Staff polite and paper work good. If next quote good we shall use them again. V. Ward and John Nicholson.”

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(Home Insurance) - Posted 10 years ago

“everything clear and accurate. .no need to look elsewhere.”

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(Car Insurance) - Posted 10 years ago

“Excellent insurance provider, cheapest Ive ever had even included free AA roadside assistance for one year. For any car that I travel in,”

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(Home Insurance) - Posted 10 years ago

“Very good quote, saved me almost £50 on last years price.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good and as my details had been held from my last insurance with Go Compare it halved the time for imputting data”

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(Car Insurance) - Posted 10 years ago

“From the start of the quote to the end and receiving the paper work . It all was very good and quick . Will be using the aa again if the quote is good .”

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(Car Insurance) - Posted 10 years ago

“Best”

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(Car Insurance) - Posted 10 years ago

“THE AA PROVIDED AN EXCELLENT SERVICE AND CUSTOMER SERVICES WERE FANTASTIC.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very easy and straight forward, good price, good monthly payment terms on offer.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“wow was this company quick, and very helpful,”

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(Home Insurance) - Posted 10 years ago

“Very satisfactory and professional help form the person I spoke to on the phone.”

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(Car Insurance) - Posted 10 years ago

“Top quality service and very good value...”

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(Car Insurance) - Posted 10 years ago

“it was a very good price & I got extra benefits free as a member,”

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(Car Insurance) - Posted 10 years ago

“The person i spoke to was efficient, explained the policy and answered all questions to my satisfaction .”

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(Car Insurance) - Posted 10 years ago

“Very pleased with quote and service..one thing to remember..they give you lots of extras one of which you have to physically cancel a month or so before renewal..if you don't you end up having to pay for it for a year, sorry i dont remember the specifics but these free perks are only good if you use them, or can remember what they are. One thing I will say. Do NOT under any circumstances whatsoever, go to or use One Call. They are a total shambles. They have subsidiary companies and are a nightmare if things go wrong. I had issues with them whereby I had to go to the Ombudsman because my 12 emails asking a simple question, was not answered, with one blaming the other blaming the other. Worse company I have ever had the misfortune to have to deal with. AA are totally brilliant in comparison”

Helpful Report

(Car Insurance) - Posted 10 years ago

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The AA is rated 2.8 based on 2,022 reviews