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The AA Reviews

2.8 Rating 1,974 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,974 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ian
Verified Buyer
“everything clear and accurate. .no need to look elsewhere.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Andrew
Verified Buyer
“Excellent insurance provider, cheapest Ive ever had even included free AA roadside assistance for one year. For any car that I travel in,”
Helpful Report
(Home Insurance) - Posted 9 years ago
Malcolm
Verified Buyer
“Very good quote, saved me almost £50 on last years price.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good and as my details had been held from my last insurance with Go Compare it halved the time for imputting data”
Helpful Report
(Car Insurance) - Posted 9 years ago
Elizabeth
Verified Buyer
“From the start of the quote to the end and receiving the paper work . It all was very good and quick . Will be using the aa again if the quote is good .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Radko
Verified Buyer
“Best”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“THE AA PROVIDED AN EXCELLENT SERVICE AND CUSTOMER SERVICES WERE FANTASTIC.”
Helpful Report
(Car Insurance) - Posted 9 years ago
David
Verified Buyer
“Very easy and straight forward, good price, good monthly payment terms on offer.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“wow was this company quick, and very helpful,”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very satisfactory and professional help form the person I spoke to on the phone.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Ozan
Verified Buyer
“Top quality service and very good value...”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“it was a very good price & I got extra benefits free as a member,”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“The person i spoke to was efficient, explained the policy and answered all questions to my satisfaction .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very pleased with quote and service..one thing to remember..they give you lots of extras one of which you have to physically cancel a month or so before renewal..if you don't you end up having to pay for it for a year, sorry i dont remember the specifics but these free perks are only good if you use them, or can remember what they are. One thing I will say. Do NOT under any circumstances whatsoever, go to or use One Call. They are a total shambles. They have subsidiary companies and are a nightmare if things go wrong. I had issues with them whereby I had to go to the Ombudsman because my 12 emails asking a simple question, was not answered, with one blaming the other blaming the other. Worse company I have ever had the misfortune to have to deal with. AA are totally brilliant in comparison”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Simple to use got the price we wanted, and the cover we wanted,”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Good price from well known provider”
Helpful Report
(Car Insurance) - Posted 10 years ago
Charles
Verified Buyer
“Very pleased with the ease of arrangement, have had no cause to make use of the cover provided.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jack
Verified Buyer
“My experience with the A.A, has been very good and all the information I required was supplied easily.”
Helpful Report
(Car Insurance) - Posted 10 years ago
David
Verified Buyer
“N/A”
Helpful Report
(Car Insurance) - Posted 10 years ago
David
Verified Buyer
“I found the policy which I was offered very easy to understand and compare to other providers, and as a bonus I was free breakdown insurance.”
Helpful Report
(Car Insurance) - Posted 10 years ago
The AA is rated 2.8 based on 1,974 reviews
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