The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great organisation and good peace of mind when travelling, not only for me but - on the Roadside Relay package - for my friends and family too. Craig”

Helpful Report

(Car Insurance) - Posted 10 years ago

“adequate cover offered with no attempt to over insure, very good.”

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(Home Insurance) - Posted 10 years ago

“Excellent rates, service and helpful call centre.”

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(Car Insurance) - Posted 10 years ago

“Very good service indeed.”

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(Car Insurance) - Posted 10 years ago

“When you get on in years it is hard to remember what you did last week never mind last March, so answers are the best i can remember.”

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(Home Insurance) - Posted 10 years ago

“Good Insurance.”

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(Car Insurance) - Posted 10 years ago

“I was very pleased with the insurance, look forward to another year if the cost is similar to what I have been paying,.”

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(Car Insurance) - Posted 10 years ago

“They were very helpful and there policies were much cheaper than all other quotes. I would recommend them.”

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(Home Insurance) - Posted 10 years ago

“Easy to get and peace of mind. Not sure about the free AAC membership, as I don't have a car, but could be useful for someone with transport.”

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(Home Insurance) - Posted 10 years ago

“Excellent and very helpful.”

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(Car Insurance) - Posted 10 years ago

“Not having made a claim really not anything to judge the service.”

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(Home Insurance) - Posted 10 years ago

“I found them easy to deal with no fuss.”

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(Home Insurance) - Posted 10 years ago

“Good.”

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(Car Insurance) - Posted 10 years ago

“Excellent service, thanks.”

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(Home Insurance) - Posted 10 years ago

“Had a query was so helpfull.”

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(Home Insurance) - Posted 10 years ago

“Good value policy; clearly documented and comprehensive. Easily taken out on line.”

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(Home Insurance) - Posted 10 years ago

“Extremely good.”

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(Home Insurance) - Posted 10 years ago

“Your search enabled us to pick up an acceptable quote quickly.”

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(Home Insurance) - Posted 10 years ago

“We use the AA for various other products and find them excellent. This the first time we have used them for car insurance and subject to cost, we will renew in January.”

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(Car Insurance) - Posted 10 years ago

“So far so good, we have had to make a few changes to our policy over the year due to buying a new cat and changing the cover for business use, both changes carried out with the minimum fuss and more importantly at no additional cost, the customer service has been excellent.”

Helpful Report

(Car Insurance) - Posted 10 years ago

The AA is rated 2.8 based on 1,974 reviews