The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get very helpful”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very good service all round - happy”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Went to Compare site to identify cheapest option and AA were far cheaper. Good site and easy to change from previous provider.”

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(Car Insurance) - Posted 9 years ago

“I am very pleased with the service I received thanks”

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(Car Insurance) - Posted 9 years ago

“You can't beat the. AA”

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(Car Insurance) - Posted 9 years ago

“Very satisfactory, though fortunately I have not needed to make any claim.”

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(Home Insurance) - Posted 9 years ago

“very good”

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(Home Insurance) - Posted 9 years ago

“Very helpful and good service”

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(Car Insurance) - Posted 9 years ago

“Insurance good value.”

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(Car Insurance) - Posted 9 years ago

“My experience with insurance was as good as my experience with the AA Rescue Service when my husband and I suffered brake failure on a mountain road close to Llangynidr in Wales Wales in 2007. I wrote to the AA on 21 February 2007 expressing my thanks and appreciation of the care we received.”

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(Car Insurance) - Posted 9 years ago

“ok”

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(Car Insurance) - Posted 9 years ago

“Very good easy to complete transaction good price”

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(Car Insurance) - Posted 9 years ago

“I used the go compare website the AA being one of the cheapest also gave me free twelve months free breakdown cover.My existing breakdown cover didn,t expire for six months the AA let me begin after it ran out which i thought was excellent.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Very efficient with documentation and help when needed.”

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(Car Insurance) - Posted 9 years ago

“The AA home insurance was very good value and the company is reputable and reliable. I would recommend their products (and have already done so).”

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(Home Insurance) - Posted 9 years ago

“Great service I'm very pleased with.”

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(Car Insurance) - Posted 9 years ago

“Ticked all the right boxes”

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(Car Insurance) - Posted 9 years ago

“I have been with AA for two years now. ~When the renewal was due I received a snail mail reminder with a figure somewhat up on the premium for the first year. I looked on go compare site only to find an AA quote approximately the same as the first year. I phoned them and they agreed to supply cover at the price quoted on go compare. I was very satisfied with this. However te real test would be if I made a claim which thankfully I have not had to do - as yet.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very helpful”

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(Car Insurance) - Posted 9 years ago

“I am John's sister acting on his behalf. We found the dealing with the AA very good. Staff polite and paper work good. If next quote good we shall use them again. V. Ward and John Nicholson.”

Helpful Report

(Home Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 1,974 reviews