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The AA Reviews

2.8 Rating 1,991 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,991 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paul
Verified Buyer
“Your search enabled us to pick up an acceptable quote quickly.”
Helpful Report
(Home Insurance) - Posted 10 years ago
David
Verified Buyer
“We use the AA for various other products and find them excellent. This the first time we have used them for car insurance and subject to cost, we will renew in January.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Ian
Verified Buyer
“So far so good, we have had to make a few changes to our policy over the year due to buying a new cat and changing the cover for business use, both changes carried out with the minimum fuss and more importantly at no additional cost, the customer service has been excellent.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Brian
Verified Buyer
“I have found this Insurance company verygood. looking forward to my new quote.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Free car breakdown insurance recvd as part of the deal also club membership with offers and discounts on merchandise hotels , eating out , etc.. Also competitions.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Royston
Verified Buyer
“so far all good have not had to make a claim and hope I don't have to.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Michael
Verified Buyer
“First rate service. Easy to get the cover that I wanted and received the documents to print off ,all within a very short time.Mike.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Karls Barkley
Unverified Reviewer
“Customer Service is some of the best I've experienced! Five minutes for something I thought would take hours”
Helpful Report
Posted 11 years ago
Anonymous User
Verified Buyer
“Life Savers.”
Helpful Report
Posted 12 years ago
The AA is rated 2.8 based on 1,991 reviews
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