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The AA Reviews

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an AA member for 20 years and they have always provided an excellent service.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Have been provided with excellent customer service when I changed my car earlier this year and needed to change the insurance details.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“ONE OF THE BETTER INSURANCE COMPANIES, THAT YOU CAN SPEAK TO AND AMMEND YOUR POLICY WITHOUT ANY FAFF.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Simple to apply for my insurance , very competitive price, along with the good feeling of dealing with a trusted company.”

Helpful Report

Posted 7 years ago

“AA are fantastic Have both cars and house Insrance with them Plus AA breakdown cover. Would highly recommend to others”

Helpful Report

(Car Insurance) - Posted 7 years ago

“very well handled on the phone no problems with the claim settled very quickly would recommend and certainly use again”

Helpful Report

(Home Insurance) - Posted 7 years ago

“was the best value for money at the time”

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(Car Insurance) - Posted 7 years ago

“Can't recommend the AA enough superb customer service , excellent breakdown service when you need them doing every thing to get you back on the road as quickly as possible, and if it's within your budget I personally wouldn't be without break down service parts and cover, outstanding value for money, and take a close look at the AA car insurance great value to .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“just required an alternative quote for motor insurance and the AA met my needs at the time.”

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(Car Insurance) - Posted 7 years ago

“competitive prices, good service.”

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(Car Insurance) - Posted 7 years ago

“Excellent insurance cover and would recommend”

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(Car Insurance) - Posted 7 years ago

“Good value and good service.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Absolutely brilliant, I saved over 200 pounds on my car insurance with the AA. Would definitely recommend them.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I found AA were very helpful, and provided the correct level of Insurance that I was looking for, which replaced my previous provider - with same quality of cover, without the price hike that I was being given by the previous provider. AA do have a good level of Customer Service. My wife has insured her car with them for more than 10 years.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I found the aa very good had a small problem but was delt with fast and professional very good company”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Have no problems with this insurance and would probaly renew policy.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“when i spoke to them on phone they were very helpful sorted my inquiry in no time at all and i was happy with the result”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very impressed with the service I received would use again if the price for each individual car was as good as last years fantastic quotes .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Quick and easy and very competitive so a no brained”

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(Car Insurance) - Posted 7 years ago

“Been with the AA for a number of years always found them to be exelent in all areas if they had not been so I would not have stayed with them !”

Helpful Report

(Home Insurance) - Posted 7 years ago

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The AA is rated 2.8 based on 1,974 reviews