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The AA Reviews

2.8 Rating 1,951 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't recommend the AA enough superb customer service , excellent breakdown service when you need them doing every thing to get you back on the road as quickly as possible, and if it's within your budget I personally wouldn't be without break down service parts and cover, outstanding value for money, and take a close look at the AA car insurance great value to .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“just required an alternative quote for motor insurance and the AA met my needs at the time.”

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(Car Insurance) - Posted 7 years ago

“competitive prices, good service.”

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(Car Insurance) - Posted 7 years ago

“Excellent insurance cover and would recommend”

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(Car Insurance) - Posted 7 years ago

“Good value and good service.”

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(Home Insurance) - Posted 7 years ago

“Absolutely brilliant, I saved over 200 pounds on my car insurance with the AA. Would definitely recommend them.”

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(Car Insurance) - Posted 7 years ago

“I found AA were very helpful, and provided the correct level of Insurance that I was looking for, which replaced my previous provider - with same quality of cover, without the price hike that I was being given by the previous provider. AA do have a good level of Customer Service. My wife has insured her car with them for more than 10 years.”

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(Car Insurance) - Posted 7 years ago

“I found the aa very good had a small problem but was delt with fast and professional very good company”

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(Car Insurance) - Posted 7 years ago

“Have no problems with this insurance and would probaly renew policy.”

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(Home Insurance) - Posted 7 years ago

“when i spoke to them on phone they were very helpful sorted my inquiry in no time at all and i was happy with the result”

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(Car Insurance) - Posted 7 years ago

“Very impressed with the service I received would use again if the price for each individual car was as good as last years fantastic quotes .”

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(Car Insurance) - Posted 7 years ago

“Quick and easy and very competitive so a no brained”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Been with the AA for a number of years always found them to be exelent in all areas if they had not been so I would not have stayed with them !”

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(Home Insurance) - Posted 7 years ago

“I have bought my insurance on line and itwas so easy it was over within 5 minutes I made a claim before Xmas it was dealt so professionally it was all hassle free very impressive I will recommend AA insurance and services to anybody anytime And thank you for for all the help Keep up the good service AA H.Osman”

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(Car Insurance) - Posted 7 years ago

“Car wouldn't start and the AA came within 20 mins at 3am”

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Posted 7 years ago

“Really reliable fast service always helpful”

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(Car Insurance) - Posted 7 years ago

“All went very well on the phone, after giving new up-dated info to a very nice young lady named Beth she took the time to save me over £80 pounds, and also saved me more time and money by calling me back and giving me the good news of the savings she had arranged for me, Well done that girl.”

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(Car Insurance) - Posted 7 years ago

“Did an excellent job when I changed my car”

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(Car Insurance) - Posted 7 years ago

“Very reasonable price. No problems”

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(Car Insurance) - Posted 7 years ago

“Very goo with all my dealings with the aa.”

Helpful Report

(Car Insurance) - Posted 7 years ago

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The AA is rated 2.8 based on 1,951 reviews