The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to compare and buy insurance from the AA, luckily I haven't needed to claim, but every one on phone lines have been very helpful.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good service”

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(Car Insurance) - Posted 6 years ago

“very helpful come up trumps”

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(Car Insurance) - Posted 6 years ago

“Never had a problem with the aa, easy to contact, have had to make a claim and they where very helpful from the start,”

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(Motorbike Insurance) - Posted 6 years ago

“I could not get my car started and was a long way from home. The AA chap got the car going and then escorted me to my local garage and the car was fully fixed the next day. The only reason I didn't stay with them was that it was cheaper elsewhere.”

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(Home Insurance) - Posted 6 years ago

“plain simple gives me what I want”

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(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

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(Car Insurance) - Posted 6 years ago

“Brilliant”

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(Car Insurance) - Posted 6 years ago

“Call the AA tonight and got to me within 20 minutes. Kev was fantastic he customer service blew me away. Thank you so much for your work. Incredibly impressed.”

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Posted 6 years ago

“Very good product and 5star rating and very good insurance company”

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(Car Insurance) - Posted 6 years ago

“The only problem is , like other insurers, they will try to lob on an extra £60 -100 on the premium if you let them do an automatic renewal. You have to call them and stop them, then go back on go-compare and get it again at the normal premium.”

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(Motorbike Insurance) - Posted 6 years ago

“Can't fault any AA services I have experienced.”

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(Car Insurance) - Posted 6 years ago

“They are very helpful wish you all a merry Christmas”

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(Car Insurance) - Posted 6 years ago

“I rang the AA today to discuss my membership, got a discount!! very happy”

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Posted 7 years ago

“07895993749”

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Posted 6 years ago

“really friendly and helpful, calmed me and reassured me about my vehicle. Helped me so much and made sure everything was ok before driving off”

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Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“FOC Courtesy rescue because my husband was a customer for 8 years - they rescued me from a breakdown in the middle of the M25, during rush hour - the AA man also waited with me until I was safely on my way home in a cab! Amazing service, Thank You!!”

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Posted 6 years ago

“all good so far”

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(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,991 reviews