The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had a problem with the aa, easy to contact, have had to make a claim and they where very helpful from the start,”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“I could not get my car started and was a long way from home. The AA chap got the car going and then escorted me to my local garage and the car was fully fixed the next day. The only reason I didn't stay with them was that it was cheaper elsewhere.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“plain simple gives me what I want”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Brilliant”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Call the AA tonight and got to me within 20 minutes. Kev was fantastic he customer service blew me away. Thank you so much for your work. Incredibly impressed.”

Helpful Report

Posted 6 years ago

“Very good product and 5star rating and very good insurance company”

Helpful Report

(Car Insurance) - Posted 6 years ago

“The only problem is , like other insurers, they will try to lob on an extra £60 -100 on the premium if you let them do an automatic renewal. You have to call them and stop them, then go back on go-compare and get it again at the normal premium.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Can't fault any AA services I have experienced.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They are very helpful wish you all a merry Christmas”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I rang the AA today to discuss my membership, got a discount!! very happy”

Helpful Report

Posted 6 years ago

“07895993749”

Helpful Report

Posted 6 years ago

“really friendly and helpful, calmed me and reassured me about my vehicle. Helped me so much and made sure everything was ok before driving off”

Helpful Report

Posted 6 years ago

“Good”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 6 years ago

“FOC Courtesy rescue because my husband was a customer for 8 years - they rescued me from a breakdown in the middle of the M25, during rush hour - the AA man also waited with me until I was safely on my way home in a cab! Amazing service, Thank You!!”

Helpful Report

Posted 6 years ago

“all good so far”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very happy with the service provided & the policy. I will tell family & friends how good you are, thank you very much.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“excellent service,whether on line or by phone for them to answer questions. they could not be bettered. Very helpful through- out.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“My wife's car broke down and a patrol was with us within an hour, and although they could not effect a repair at the roadside, the patrol towed the car to our home address. Couldn't fault the service, even identified what the problem was, and the car was fixed the following day. Excellent from start to finish.”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 1,974 reviews