The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only problem is , like other insurers, they will try to lob on an extra £60 -100 on the premium if you let them do an automatic renewal. You have to call them and stop them, then go back on go-compare and get it again at the normal premium.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Can't fault any AA services I have experienced.”

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(Car Insurance) - Posted 6 years ago

“They are very helpful wish you all a merry Christmas”

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(Car Insurance) - Posted 6 years ago

“07895993749”

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Posted 6 years ago

“really friendly and helpful, calmed me and reassured me about my vehicle. Helped me so much and made sure everything was ok before driving off”

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Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“FOC Courtesy rescue because my husband was a customer for 8 years - they rescued me from a breakdown in the middle of the M25, during rush hour - the AA man also waited with me until I was safely on my way home in a cab! Amazing service, Thank You!!”

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Posted 6 years ago

“all good so far”

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(Car Insurance) - Posted 6 years ago

“Very happy with the service provided & the policy. I will tell family & friends how good you are, thank you very much.”

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(Car Insurance) - Posted 6 years ago

“excellent service,whether on line or by phone for them to answer questions. they could not be bettered. Very helpful through- out.”

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(Car Insurance) - Posted 6 years ago

“My wife's car broke down and a patrol was with us within an hour, and although they could not effect a repair at the roadside, the patrol towed the car to our home address. Couldn't fault the service, even identified what the problem was, and the car was fixed the following day. Excellent from start to finish.”

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Posted 6 years ago

“Well to be honest..thank goodness I have.nt had any problems.no claimed etc. The price was good and hopefully it will be the same next year.”

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(Car Insurance) - Posted 6 years ago

“First class service all the time”

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(Car Insurance) - Posted 6 years ago

“Great service as always from AA but disappointed that the off ice I needed was closed on Sundays. Waited quite a long time for call to be answered on Monday morning. Very helpful operative who sorted out insurance quickly .”

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(Car Insurance) - Posted 6 years ago

“Always out within an hour. Great insurer and great customer service.”

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Posted 6 years ago

“They were the best quote by £200 .00 plus”

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(Car Insurance) - Posted 6 years ago

“Had no need to. Well saticefied”

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(Car Insurance) - Posted 6 years ago

“Easy to use, quick process and cheaper than other options”

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(Car Insurance) - Posted 6 years ago

“I have no reason not to recommend AA to my family and friends”

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(Home Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,950 reviews