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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class organisation. Exceedingly good value with regards to both motor and house insurance.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“By far the best insurance company I've ever dealt with”

Helpful Report

(Car Insurance) - Posted 4 years ago

“on the od occasion ive rung to clarify something the people on the phone answered generally quickly, the only neg was a refusal to add a leaner to my policy, not really a problem as it saves me teaching her to drive :)”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I am very happy with aa car insurance company”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The insurance was very good along with the service but the renewal premium was too dear. Why can't companies reward existing customers?”

Helpful Report

(Home Insurance) - Posted 4 years ago

“I have been a full member of the AA for more than twenty years. I have found them to be helpful and supportive in all circumstances.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“My mum birthday and my car decides to break down on the north circular, anyhow with no cover i called AA, it did take some time to get through to someone. However once i got through the lady on the other end was so helpful and sympathic to our situation. I took out a membership. Good value for money, she did not try to over sell anything to me. Our AA macanic that came to assist us was outstanding if i could give him 5 star i would, thanks alot to Mathew Amponsah”

Helpful Report

Posted 4 years ago

“Very good company, customer service is excellant helps with anything you need and reliable. Very friendly and polite, good value for money”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Been with the AA both as a member and insured for more than 30 years Nuff said”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very good every thing explained in easy to understand language”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have a piece of paper in my possession that says I have insurance. Until I make a claim I cannot tell you how well the AA has done. That is when I will find out, if they step up to the mark ! !”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Recommend insurance! Five star ?? Thanks!!!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I felt the whole process was easy to understand and the cost of the insurance was very realistic”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Excellent service came earlier than expected really nice guy explained everything would use them again”

Helpful Report

(Car Insurance) - Posted 4 years ago

“A VERY PROFESSIONAL SERVICE. COULD NOT FAULT IT. THANK YOU”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very efficient and professional.”

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(Car Insurance) - Posted 4 years ago

“My fist 2 flights where kinda nerve racking to the point where i slept through them. Now thanks to Alaina on my flight from Dallas to Columbia made me feel like a cared for person. Idk if she will ever see this, but thank you for going above to make me feel cared for by the company. My reciew would be much different if not for her. She took a moment to talk to me before and after the flight and that made all the differance. Again if you ever read this thank you Alaina.”

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Posted 4 years ago

“The AA have been the most competent and reliable insurance company I've dealt with. Their customer service has been exemplary. My recent (non fault) claim was dealt with expertly and took out any stress on my part. I will definitely be staying with the AA.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Totally painless and saved £300 believe it or not from a major company that I had used for years and never had one claim, if they spent less on TV adverts with ageing gangsters then maybe they could cut their premiums.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Found the go compare site give the best value for my car insurance which was the AA”

Helpful Report

(Car Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,950 reviews