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The AA Reviews

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive premium but even better - we are changing a vehicle and they cover the previous vehicle for 14 days so if you have bought a new car and want to sell the old one after, you are still insured for a limited period. A really useful customer-facing option which few people know about and not something I have heard other companies offer. I don't know if there is a limit to the number of times you can get this e.g. if you buy and sell cars more than once a year. Very friendly staff handling the callMark”

Helpful Report

Posted 4 years ago

“Really helpful and changing my policy as changed my car did not cost much at all to do Aa breakdown cover to with them”

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(Car Insurance) - Posted 4 years ago

“Have belonged to the AA for many years. Have always had good service when needed.”

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(Car Insurance) - Posted 4 years ago

“I have no regrets about getting my car insurance with yourself”

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(Car Insurance) - Posted 4 years ago

“Very happy with the service provided”

Helpful Report

(Home Insurance) - Posted 4 years ago

“All whent really well with solicitors which the AA provide,”

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(Car Insurance) - Posted 4 years ago

“First class organisation. Exceedingly good value with regards to both motor and house insurance.”

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(Car Insurance) - Posted 4 years ago

“By far the best insurance company I've ever dealt with”

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(Car Insurance) - Posted 4 years ago

“on the od occasion ive rung to clarify something the people on the phone answered generally quickly, the only neg was a refusal to add a leaner to my policy, not really a problem as it saves me teaching her to drive :)”

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(Car Insurance) - Posted 4 years ago

“I am very happy with aa car insurance company”

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(Car Insurance) - Posted 4 years ago

“The insurance was very good along with the service but the renewal premium was too dear. Why can't companies reward existing customers?”

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(Home Insurance) - Posted 4 years ago

“I have been a full member of the AA for more than twenty years. I have found them to be helpful and supportive in all circumstances.”

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(Car Insurance) - Posted 4 years ago

“My mum birthday and my car decides to break down on the north circular, anyhow with no cover i called AA, it did take some time to get through to someone. However once i got through the lady on the other end was so helpful and sympathic to our situation. I took out a membership. Good value for money, she did not try to over sell anything to me. Our AA macanic that came to assist us was outstanding if i could give him 5 star i would, thanks alot to Mathew Amponsah”

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Posted 4 years ago

“Very good company, customer service is excellant helps with anything you need and reliable. Very friendly and polite, good value for money”

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(Car Insurance) - Posted 4 years ago

“Been with the AA both as a member and insured for more than 30 years Nuff said”

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(Car Insurance) - Posted 4 years ago

“Very good every thing explained in easy to understand language”

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(Car Insurance) - Posted 4 years ago

“I have a piece of paper in my possession that says I have insurance. Until I make a claim I cannot tell you how well the AA has done. That is when I will find out, if they step up to the mark ! !”

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(Car Insurance) - Posted 4 years ago

“Recommend insurance! Five star ?? Thanks!!!”

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(Car Insurance) - Posted 4 years ago

“I felt the whole process was easy to understand and the cost of the insurance was very realistic”

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(Car Insurance) - Posted 4 years ago

“Excellent service came earlier than expected really nice guy explained everything would use them again”

Helpful Report

(Car Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,973 reviews