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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to understand, no added extras”

Helpful Report

(Home Insurance) - Posted 4 years ago

“AA very good company they give me very good price my car insurance im so happy with that Thanks AA”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very good customer service and very reasonable price wise”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very happy with AA insurance.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very straight forward to set up insurance , and i also decided on the breakdown offer for peace of mind.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very easy to claim I emailed invoices over to the. And with in a couple of days got text back saying my cheque was in the post”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very reasonable and efficient”

Helpful Report

(Car Insurance) - Posted 4 years ago

“hi im a member of aa for years and for the first time in a long long time i used them this morning in dublin 22 . i just have to say i have nothing but the height of praise for the lad who came to sort my car he was the most helpful lad and so very pleasant and courteous. he came to me within an hour and got my car fixed . so i just wanted to say thank you so very much . from 100% satisfied customer”

Helpful Report

Posted 4 years ago

“Easy process and well informed plus excellent price”

Helpful Report

(Car Insurance) - Posted 4 years ago

“mn”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very reliable and courteous service.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The AA provide inexpensive car insurance, communicate swiftly and clearly with their customers and are efficient in dealing with enquries. I am glad that I insured my car with them.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Good service prompt and reliable, claim settled with no issues.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Great product no problems”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I found the whole process straight forward and think it is a good policy compared to what I had been paying to my last provider actually got more cover for less than my last provider well done to the AAI will hopefully be insuring again this year”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Yes they even added my breakdown cover very good and set my key cover up for me”

Helpful Report

(Car Insurance) - Posted 4 years ago

“.auto renewed”

Helpful Report

(Car Insurance) - Posted 4 years ago

“My wife is also an AA member and we could not start her car! She rang the AA who arrived within 30 mins and started it straight away and were happy to give mine and my son's cars batteries a boost as well.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very easy to set up and get my cover”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have no complaints about the policy I bought last year, but now my renewal for the coming year has shot up. Same car, same details, and no claims. I won't renewing obviously, when I can get a policy with the same details, almost a £100 less. Why do the companies do that? Surely it makes more sense to look after a loyal customer. Rant over”

Helpful Report

(Home Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,950 reviews