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The AA Reviews

2.8 Rating 2,022 Reviews
44 %
of reviewers recommend The AA
2.8
Based on 2,022 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 27%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
58
Anonymous
Anonymous  // 01/01/2019
5 STAR company . safe in there hands. The name which has been around for years, so no worries.
Helpful Report
(Car Insurance) - Posted 4 years ago
Fantastic there within the hour lovely guy named nicholas helped us with my flat battery
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Posted 4 years ago
Great service, can’t fault them
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(Car Insurance) - Posted 4 years ago
I am very happy with the AA service.
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(Car Insurance) - Posted 4 years ago
Before AA attended my breakdown - fast response and a slick kind service - There is an AA champion sitting by the phone who helps put the APP onto the phone. My eternal thanks for his perseverance with me. Took 45 mins for the computer literate genius who had patience and determination to achieve it for me and hence I had no trouble calling for assistance recently. (Old customer linked with Halifax bank account and also increased package) many thanks
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Posted 4 years ago
Home Insurance deal, is unbeatable. Great price for the year and really good cover for everything your Home Insurance needs. Highly recommend them. Call and get a quote, you will be pleasantly surprised. I signed up and Customer service agent was excellent and easy going ( thank you David ). Thank you.
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Posted 5 years ago
No problems yet
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(Car Insurance) - Posted 5 years ago
very helpful staff .explain everything in easy language, no jargon
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(Car Insurance) - Posted 5 years ago
Great insurer and excellent customer service both setting up new policy and claims too
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(Car Insurance) - Posted 5 years ago
excellent
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(Car Insurance) - Posted 5 years ago
Quite happy,so far
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(Car Insurance) - Posted 5 years ago
My car was not able to start so I contacted the AA as both my wife and I had membership.Within 2 hours we had an AA guy at the scene.He was first class and had the car working totally within an hour and explained what had occurred. So thank you AA for sending your mechanic named Dee who lives in Rugeley a few miles away.He is TOP CLASS.
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Posted 5 years ago
Had no trouble in insuring my vehicle and got £250 excess help from gocompare
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(Car Insurance) - Posted 5 years ago
Easy to understand, no added extras
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(Home Insurance) - Posted 5 years ago
AA very good company they give me very good price my car insurance im so happy with that Thanks AA
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(Car Insurance) - Posted 5 years ago
Very good customer service and very reasonable price wise
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(Car Insurance) - Posted 5 years ago
Very happy with AA insurance.
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(Car Insurance) - Posted 5 years ago
Very straight forward to set up insurance , and i also decided on the breakdown offer for peace of mind.
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(Car Insurance) - Posted 5 years ago
Very easy to claim I emailed invoices over to the. And with in a couple of days got text back saying my cheque was in the post
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(Car Insurance) - Posted 5 years ago
Very reasonable and efficient
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(Car Insurance) - Posted 5 years ago
The AA is rated 2.8 based on 2,022 reviews