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The AA Reviews

2.8 Rating 1,973 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,973 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
very helpful staff .explain everything in easy language, no jargon
Helpful Report
(Car Insurance) - Posted 4 years ago
Great insurer and excellent customer service both setting up new policy and claims too
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(Car Insurance) - Posted 4 years ago
excellent
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(Car Insurance) - Posted 4 years ago
Quite happy,so far
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(Car Insurance) - Posted 4 years ago
My car was not able to start so I contacted the AA as both my wife and I had membership.Within 2 hours we had an AA guy at the scene.He was first class and had the car working totally within an hour and explained what had occurred. So thank you AA for sending your mechanic named Dee who lives in Rugeley a few miles away.He is TOP CLASS.
Helpful Report
Posted 4 years ago
Had no trouble in insuring my vehicle and got £250 excess help from gocompare
Helpful Report
(Car Insurance) - Posted 4 years ago
Easy to understand, no added extras
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(Home Insurance) - Posted 4 years ago
AA very good company they give me very good price my car insurance im so happy with that Thanks AA
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(Car Insurance) - Posted 4 years ago
Very good customer service and very reasonable price wise
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(Car Insurance) - Posted 4 years ago
Very happy with AA insurance.
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(Car Insurance) - Posted 4 years ago
Very straight forward to set up insurance , and i also decided on the breakdown offer for peace of mind.
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(Car Insurance) - Posted 4 years ago
Very easy to claim I emailed invoices over to the. And with in a couple of days got text back saying my cheque was in the post
Helpful Report
(Car Insurance) - Posted 4 years ago
Very reasonable and efficient
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(Car Insurance) - Posted 4 years ago
hi im a member of aa for years and for the first time in a long long time i used them this morning in dublin 22 . i just have to say i have nothing but the height of praise for the lad who came to sort my car he was the most helpful lad and so very pleasant and courteous. he came to me within an hour and got my car fixed . so i just wanted to say thank you so very much . from 100% satisfied customer
Helpful Report
Posted 4 years ago
Easy process and well informed plus excellent price
Helpful Report
(Car Insurance) - Posted 4 years ago
mn
Helpful Report
(Car Insurance) - Posted 4 years ago
Very reliable and courteous service.
Helpful Report
(Car Insurance) - Posted 4 years ago
The AA provide inexpensive car insurance, communicate swiftly and clearly with their customers and are efficient in dealing with enquries. I am glad that I insured my car with them.
Helpful Report
(Car Insurance) - Posted 4 years ago
Good service prompt and reliable, claim settled with no issues.
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(Car Insurance) - Posted 4 years ago
Great product no problems
Helpful Report
(Car Insurance) - Posted 4 years ago
The AA is rated 2.8 based on 1,973 reviews