The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the AA service.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Before AA attended my breakdown - fast response and a slick kind service - There is an AA champion sitting by the phone who helps put the APP onto the phone. My eternal thanks for his perseverance with me. Took 45 mins for the computer literate genius who had patience and determination to achieve it for me and hence I had no trouble calling for assistance recently. (Old customer linked with Halifax bank account and also increased package) many thanks”

Helpful Report

Posted 4 years ago

“Home Insurance deal, is unbeatable. Great price for the year and really good cover for everything your Home Insurance needs. Highly recommend them. Call and get a quote, you will be pleasantly surprised. I signed up and Customer service agent was excellent and easy going ( thank you David ). Thank you.”

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Posted 4 years ago

“No problems yet”

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(Car Insurance) - Posted 4 years ago

“very helpful staff .explain everything in easy language, no jargon”

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(Car Insurance) - Posted 4 years ago

“Great insurer and excellent customer service both setting up new policy and claims too”

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(Car Insurance) - Posted 4 years ago

“excellent”

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(Car Insurance) - Posted 4 years ago

“Quite happy,so far”

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(Car Insurance) - Posted 4 years ago

“My car was not able to start so I contacted the AA as both my wife and I had membership.Within 2 hours we had an AA guy at the scene.He was first class and had the car working totally within an hour and explained what had occurred. So thank you AA for sending your mechanic named Dee who lives in Rugeley a few miles away.He is TOP CLASS.”

Helpful Report

Posted 4 years ago

“Had no trouble in insuring my vehicle and got £250 excess help from gocompare”

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(Car Insurance) - Posted 4 years ago

“Easy to understand, no added extras”

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(Home Insurance) - Posted 4 years ago

“AA very good company they give me very good price my car insurance im so happy with that Thanks AA”

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(Car Insurance) - Posted 4 years ago

“Very good customer service and very reasonable price wise”

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(Car Insurance) - Posted 4 years ago

“Very happy with AA insurance.”

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(Car Insurance) - Posted 4 years ago

“Very straight forward to set up insurance , and i also decided on the breakdown offer for peace of mind.”

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(Car Insurance) - Posted 4 years ago

“Very easy to claim I emailed invoices over to the. And with in a couple of days got text back saying my cheque was in the post”

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(Car Insurance) - Posted 4 years ago

“Very reasonable and efficient”

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(Car Insurance) - Posted 4 years ago

“hi im a member of aa for years and for the first time in a long long time i used them this morning in dublin 22 . i just have to say i have nothing but the height of praise for the lad who came to sort my car he was the most helpful lad and so very pleasant and courteous. he came to me within an hour and got my car fixed . so i just wanted to say thank you so very much . from 100% satisfied customer”

Helpful Report

Posted 4 years ago

“Easy process and well informed plus excellent price”

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(Car Insurance) - Posted 4 years ago

“mn”

Helpful Report

(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,991 reviews