The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Good customer service”

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(Car Insurance) - Posted 4 years ago

“I had an accident. They provided transport for my car very promptly. Their service was exceptional.”

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(Car Insurance) - Posted 4 years ago

“AA provided sufficient cover at an affordable price. I have no illusions that they will inflate renewal cover when the time comes and I will have to play the famous price dance with other insurance company's to get a new cover!”

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(Car Insurance) - Posted 4 years ago

“Everything that has been said is true”

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(Car Insurance) - Posted 4 years ago

“Easy and quick to join with clear and simple instructions”

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(Car Insurance) - Posted 4 years ago

“I have house insurance with AA and am very happy with the service I have been getting from them.”

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(Car Insurance) - Posted 4 years ago

“Easy to use .easy to set up .not had to claim so cannot comment on how they are . Was best cover and most comprehensive at the time .”

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(Car Insurance) - Posted 4 years ago

“Hoping to get a new and same price for my next renewal”

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(Car Insurance) - Posted 4 years ago

“We had a bit of bother at first. But it was sorted out.”

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(Car Insurance) - Posted 4 years ago

“i have been with the aa breakdown service for many years never had any problems great communication turned up in good time great service so thought i would try the insurance happy with service good price”

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(Car Insurance) - Posted 4 years ago

“easy to deal with”

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(Car Insurance) - Posted 4 years ago

“Reasonable priced insurance, very happy.”

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(Car Insurance) - Posted 4 years ago

“Good price and dealt with quickly and efficiently.”

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(Car Insurance) - Posted 4 years ago

“Brilliant service!! Called up at 9:45 pm, arrived at 10:15-20 on time also traveled from the other side of the county, temporary fixed my awkward coolant leak and made sure I got home safe, didn’t get they guys name but 100% best service so far from any recovery service”

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Posted 4 years ago

“Not having any problems I can only say any communications I have had has given plenty of information about benefits of being a member of the AA”

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(Car Insurance) - Posted 4 years ago

“Change of vehicle....... therefore update insurance. I found the AA administrator (shane) extremely pleasant and very helpful, business carried out and completed quickly, Certainly I will use next year at renewal time.”

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(Car Insurance) - Posted 4 years ago

“My dad an i were trying to jump start my mini one and forgot that we left the keys in the ignition then the keys got locked inside! I phoned the AA waiting less than a minute for someone to answer so i can explain what happens and within 15 minutes someone arrived! His name was Steve Spiller and he was very honest and genuine. He realized what had happened and we had a few laughs as i could've and should've phoned the AA to sort the problem! Steve was very persistent and professional not wanting to give up in retrieving my keys from the inside! Some time passed and eventually to much surprised he had managed to squeeze the keys between my drivers window! Id rate him 11 out of 10! top bloke, he turned a rubbish day into a great day. Many Thanks Rob”

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Posted 4 years ago

“No problems so far”

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(Home Insurance) - Posted 4 years ago

“I havent had many dealings with AA but what dealings i have had were good”

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(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,973 reviews