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The AA Reviews

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t had to make a claim so cannot comment on service!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I know from experience that you never find out how good an insurance company is until you make a claim . AA has a good reputation and obviously I hope that I never have cause to make a claim”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Thankfully haven’t had to claim so cannot comment. The documents I received were easy to understand should the inevitable happen. Very pleased with my purchase.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have been with the AA for years I'm a gold member.When I needed I had good servic”

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(Car Insurance) - Posted 4 years ago

“Very good company”

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(Car Insurance) - Posted 4 years ago

“Good customer service”

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(Car Insurance) - Posted 4 years ago

“I had an accident. They provided transport for my car very promptly. Their service was exceptional.”

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(Car Insurance) - Posted 4 years ago

“AA provided sufficient cover at an affordable price. I have no illusions that they will inflate renewal cover when the time comes and I will have to play the famous price dance with other insurance company's to get a new cover!”

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(Car Insurance) - Posted 4 years ago

“Everything that has been said is true”

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(Car Insurance) - Posted 4 years ago

“Easy and quick to join with clear and simple instructions”

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(Car Insurance) - Posted 4 years ago

“I have house insurance with AA and am very happy with the service I have been getting from them.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Easy to use .easy to set up .not had to claim so cannot comment on how they are . Was best cover and most comprehensive at the time .”

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(Car Insurance) - Posted 4 years ago

“Hoping to get a new and same price for my next renewal”

Helpful Report

(Car Insurance) - Posted 4 years ago

“We had a bit of bother at first. But it was sorted out.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“i have been with the aa breakdown service for many years never had any problems great communication turned up in good time great service so thought i would try the insurance happy with service good price”

Helpful Report

(Car Insurance) - Posted 4 years ago

“easy to deal with”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Reasonable priced insurance, very happy.”

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(Car Insurance) - Posted 4 years ago

“Good price and dealt with quickly and efficiently.”

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(Car Insurance) - Posted 4 years ago

“Brilliant service!! Called up at 9:45 pm, arrived at 10:15-20 on time also traveled from the other side of the county, temporary fixed my awkward coolant leak and made sure I got home safe, didn’t get they guys name but 100% best service so far from any recovery service”

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Posted 4 years ago

“Not having any problems I can only say any communications I have had has given plenty of information about benefits of being a member of the AA”

Helpful Report

(Car Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,991 reviews