The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,990 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great service We broke down on the M42 Northbound by Lea Marston junction at 630 on 28 /12 /23Our tyre has shredded and stuck on the hard shoulder the wheel was too difficult to remove to put on the spare We called the AA and they advised someone would be with us within 20 30 mins As promised they arrived like knight in shining armour Ashley Thorton very calmly managed to remove our shredded tyre and put on our spare He was charming and couldnt do enough for us and got us back on the road within 30 mins of us contacting the AA Fantatic service We cant thank Ashley enough for his help and everyone involved in our rescue”

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Posted 1 year ago

“Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet.”

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Posted 1 year ago

“Saturday afternoon 23rd December, my daughter and I broke down on the side of the A666 towards Bolton. My whole experience from the contact with the co-ordinator to the roadside assistance was exemplary. James from the Leeds division was exceptional, although he had already finished his shift for the day, he came to our rescue. He was super efficient and friendly, a credit to the service. Thank you AA for making my first breakdown less stressful than it could have been.”

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Posted 1 year ago

“I would like to say a big thank you. Very professional”

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Posted 1 year ago

“Would just like to say Ian Campbell give top quality service today not only fixing my car but his customer service was excellent thankyou very much”

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Posted 1 year ago

“Alternator kaput, so lost all battery power. AA got to me in about 90 minutes but kept me updated on their progress in reaching me. James was excellent, quickly diagnosed issue and charged battery enough for me to get it started and drive the short distance home - with him following to make sure i made it ok. No complaints whatsoever.”

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Posted 1 year ago

“Great service today, Clive rescued me on the coldest day of the year so far! Followed me to my garage incase it broke down again! Can’t fault the AA, the guys who have come out to me this year and they have been a few times! have all been great, friendly and got me back on the road, thankyou x”

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Posted 1 year ago

“After 12h night shift work, my spring coil snapped on my way home. Called AA and they arranged patrol to arrive within 3hours. Although its a long wait, it did arrived earlier than expected. The guy who give a temporary fix was very kind and let me stay in his van for comfort while he's working away his magic. Then, my car was slowly driven to the nearest garage followed by AA van. When we arrived at the garage, AA guy went to speak to the garage about my car problem. Its all sorted. This happened around Stirlingshire, Scotland. Second time happened when we required AA, we were at the highlands. Again, quick respond and we're happy with the service. Will continue to use AA because we travel and explore Scotland outdoor a lot.”

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Posted 1 year ago

“AA Lewis Phillips (https://www.theaa.com/patrol/95362) responded to a breakdown (turbo dead), and was polite, friendly, ultra efficient and fast and very helpfully dropped me off locally then towed my car to the garage where it's being repaired. I've been with the AA for 30+ years and their service is flawless.”

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Posted 1 year ago

“Can't thank Sam enough for the wonderful service after my sister got a flat tyre in a hire car in Aylesbury. Europcars were awful, but the AA were brilliant. Thanks again Sam.”

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Posted 1 year ago

“It all started with a wonderful customer service agent, Cindy Ross who lead me to the website were I signed up. From there needed service for a flat tire. The response was impeccable-a customer service agent responded to me within 15 minutes gave me an almost exact time someone would be servicing me, a wonderful gentleman named Jamie came, he was thoughtful and answered all my questions, he was knowledgeable and had a great personality working with Nelson's. Thank you AAA and all the wonderful people and superb customer service. A customer always!!!”

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Posted 1 year ago

“My car broke down on Wednesday 25th October in Hetton le Hole at a busy time. After a straightforward process to contact the AA, assistance (Pete)was with me within the hour. He spent a long time doing a temp repair and was very patient explaining to me what was wrong.10/10 for a brilliant and patient worker.”

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Posted 1 year ago

“"Just recently had to make a claim on my insurance,I was very pleased with the service and dealt with my \r\nProblems with speed and efficiency "”

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(Home Insurance) - Posted 1 year ago

“On 30th August 2023 in Huddersfield my car had a flat battery. As part of my Ford Assist policy they immediately sent a mechanic from the AA who was very efficient, polite and friendly. I would like to thank both him and the customer service team for their professional and thorough service.”

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Posted 1 year ago

“I had a flat battery. Rowan came and start up the car for me and noticed that it's a new battery which I have recently purchased from them before. But the battery was a smaller size than what my car wld actually need. So he's gone that extra mile to make sure that I wouldn't get another flat battery anytime soon. He rang the manager to explain and they decided to replace it with a bigger battery. He also cleaned the parts that's been corroded before connecting it to the new battery. And for this, I give Rowan a 5 star review, for his excellence customer service.”

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Posted 1 year ago

“I have only had good response from the AA. When they attended my problem they knew exactly what they were looking at. Thanks”

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Posted 1 year ago

“AA customers services are always friendly and polite when assisting my cars. I spoke to Arun today and he was very professional. Our service officer was Chris both myself and my mother appreciated how informative and helpful Chris was with our vehicle. He was really friendly, polite easy to talk to. He was happy to share his knowledge of what would the next best course of action for our Van. Thank you Chris!”

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Posted 2 years ago

“I've been a member of AA for 22 years, roadside care and vehicle insurance, and I've always found them to be excellent. Don't have to wait long for a call to be answered, people always patient, friendly and helpful, not had to wait long for callouts. When I wrote off my four wheel drive it was retrieved promptly and the road able to be cleared, and as I had a police report number the agreed payout went into my bank overnight! I don't know how their okinsurance prices are as it's complicated to do a comparison but I won't be looking as I feel I couldn't ask for more.”

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Posted 2 years ago

“As carports had great pricing and show up when they say they will. I have used them 2 times and both times it was a wonderful experience. Thanks Mina!”

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Posted 2 years ago

“I wanted to say a big thank you to Paul who attended to my car today. What a lovely kind professional guy he was. Explained everything he was doing to my car to get me back on the road. Unfortunately on this occasion he could not fix my car at the roadside but spoke to my designated garage and explained my issues. He told me car was booked in and would be collected by the AA on the Monday and they would delivery my car for repair to mu garage. Thank you Paul.”

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Posted 2 years ago

The AA is rated 2.8 based on 1,990 reviews