The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,990 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver arrived on time very professional and polite he done he's upmost best to fix my problem a big shout out for Joshua Hancock black Mercedes Leysdown kent”

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Posted 1 year ago

“Excellant service from the the first call the engineer arrived within 1 hour and resolved the problem”

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Posted 1 year ago

“Excellant service today, Todd arrived quickly and got me back in my car which had completly shut down and locked me out He checked the battery and adviced me to run the engine for a while. Very happy with the AA from first call to solution”

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Posted 1 year ago

“thankyou for amazing quick service, thanks Carl you were brilliant”

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Posted 1 year ago

“Outstanding service from the AA today. From breaking down on a live lane of the M1 with no hard shoulder, to being dropped off at home 150 miles away, took around 4 hours. You couldn’t ask for any more than that”

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Posted 1 year ago

“I recently had a tyre blow out on a main road A403 near Bristol having hit a large pothole in my BMW. YC61 NSK. I contacted the AA and within about twenty minutes they attended. Luke was polite and courteous, knew his job and sorted my issue by putting a temporary wheel on my car and followed me to the nearest tyre depot where the issue was sorted. Thank-you Luke…. I hope your employers appreciate your representation of the AA organisation and the professionalism you demonstrated and will recognise this feedback!”

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Posted 1 year ago

“My car broke down in derby royal hospital today the adviser was polite and helpful i was kept up to date with time changes and when the mechanic arrived he was lovely and helpful eventually after lots of testing he managed to get the car going following me home just in case then gave me appropriate advice. He did give me the option of going straight to a garage in the event that my car had needed towing explaining that they could only tow to one destination. Start to finish the service was very good This is not the first time they have come to my rescue and the service has always been great”

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Posted 1 year ago

“I rang the AA re my membership..which I have had for several years..Jake was most helpful and pleasant and helped me reduce my payment...”

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Posted 1 year ago

“Using the app we asked recovery to come to our house to help get the road lights working on caravan when hooked up. We were all packed up ready to go when the caravan lights went off but car still worked. Andy the AA guy came within 30mins of reporting breakdown this was fantastic. He was super good, tested all the electrics to finally find the fuse that had blown. The service was first rate and Andy was very informative about hooking up and using the fridge when caravan had been stored for the winter. This is what blew the fuse. We were happily sent on our holiday thanks to the AA quick, reliable and thorough service. Thankyou.”

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Posted 1 year ago

“I reported that my car had broken down today and within the hour they turned up. I don’t know his name but he was really pleasant and got my car working again within half an hour tops. What a fantastic service and a lovely guy too. Cannot thank him enough. 10/10”

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Posted 1 year ago

“I would like to say a big Thank you to JEREMY. from Stockport. ( I. Think ). His helpfulness was priceless. Also his kindness and patience. To me was outstanding. I was in a bit of a panic, because my cheque had not arrived intime to renew my membership, but. JEREMY sorted all this out for me, and put my mind at rest. This was around. 8:30 AM yesterday 20/03/2024.Afraid I’m no good with technology, , So I hope this goes to the right person. Thank you. AA”

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Posted 1 year ago

“Tonight I needed the AA as the battery was broken in my Toyota cross hybrid car and needed replacing , I cannot say enough good things about the lad Grant Watson who attended to my car he was absolutely brilliant, very quick to arrive and quickly had my car sorted. I cannot thank Grant enough and he is truly an asset to the AA company. Thank you from the bottom of my heart Grant and like I said to you at the time, not all hero’s wear capes 👍”

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Posted 1 year ago

“"Quick, Efficient and Knowledgeable "”

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(Home Insurance) - Posted 1 year ago

“"The insurance proposal was simple and quickly processed. The premium was lower than the renewal quote."”

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(Home Insurance) - Posted 1 year ago

“We had to call the AA yesterday, it took them 30min to get to us and 30 minutes to repair ,from start to finish from telephoning them to repair a key that would not turn, Tony was brilliant we have been with them for years and have the home start as well, well worth the money. Thanks Pat & Eric.”

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Posted 1 year ago

“I would like to commend AA for excellent service. On 2024-01-30 I had a battery issue and I phoned them and in no time they responded,Mr Lawrence Magaleni jumpstarted my vehicle and I was on the road again. He is excellent in his work.”

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Posted 1 year ago

“AA DRIVING SCHOOL BEST SCHOOL TO START WITH MY DRIVING INSTRUCTOR RAJ I PASSED MY DRIVING TEST IN MITCHAM TODAY In my driving for just 4 months.Always pushed me to do my best and tried his hardest to encourage me. thanks to my driving instructor Raj. He's the best. Very professional, friendly and expert in teaching driving techniques.I highly recommend him.”

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Posted 1 year ago

“One of your AA representatives came out this morning. His name was Phil. He was absolutely brilliant and he gave me some good advice about my new Toyota. He told me to go back to them and tell them there is something wrong with the battery as it was under guarantee and I did not know this. I am so grateful to him as they are now going to give me a new battery. Thank you Phil”

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Posted 1 year ago

“AA driving school has pushed me to become so confident in my driving in just 5 months. To also add on my driving instructor Raj was phenomenal to me! Always pushed me to do my best and tried his hardest to encourage me to work on my weaknesses in the kindest ways.”

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Posted 1 year ago

“"Never really know how good insurance is until you make a claim but certainly the procurement was easy and the cover very good for the money. All done on the internet."”

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(Home Insurance) - Posted 1 year ago

The AA is rated 2.8 based on 1,990 reviews