I have had my joint cover renewal quoted as£206 from £148 last year. Online quote for a new customer is £120. Joint cover with onward travel. No claims. On calling to cancel, after listening to music for 25 minutes, a person answered and informed me that customer service is very busy now and could not take my call. I asked who he was and he said his job was to tell the customer that someone would call back, he didn't have access to any files to make changes. 2 days later and no call. No way to cancel the renewal online, as I have been trying. Do they not think we are busy too and don't have the time to waste making useless calls. Now I will have to call again and repeat myself, who is going to pay for my wasted time.