The absolute worst customer service I have ever encountered. I paid extra for home recovery to have a van come out, shrug at me, and turn off the fault light! Which came back on as soon as I turned the engine on and I then had to get my car to a garage myself! Despite paying for this very reason. When I sent a complaint I received one response which has said that the agent did checks on the oil and coolant levels in the car, a road test, and that I signed to agree all of this. When I had asked what I needed to sign, I was told there was nothing to sign. Which means the agent fraudulently signed on my behalf! And none of these tests were done! The end of this one and only email regarding my complaint said that it was their final decision - despite no one discussing this me to hear that it isn’t true - and that if I wanted I could report them to an ADR provider, but that they would ignore it! Absolutely appalling. I will be cancelling as I assume I won’t be getting the money back and have basically paid £50 to watch someone shrug