The Claims Department refused to pay for the garage work on my break down repair cover by claiming that when my vehicle broke down I did not tell them that the vehicle had broken down due to a dead rear ECU and brake caliper. I was told by the AA Claims Department that in my intial breakdown phone call i had simply told them that my car lost power and would not start. I challenged this explaining that I was not a mechanic and could not have known why the vehicle had broken down. Actually even the AA mechanic who attended was unable to get the car started to do any diagnostics. In fact he didn't even attempt to do so ! He simply looked in the engine and saw that the serpentine belt was broken. The AA were only willing to cover the cost of having a new belt fitted. They were insistent that I had never given the ECU and brake caliper as being the reason why I had broken down. The AA seem to think that the customer should carry out their own diagnostic test before reporting the reason for breakdown!! Ridiculous!!!!
3 years ago
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