9hours sat in car waiting for a way to get home AA sent my job to a contractor Who declined my job 4 times as they didn’t want to go 200 miles to my destination I called the contractor myself to say car is not going to Newcastle that’s just where my address is and needed someone to come out to say car needs repair so I could get a hire car arranged while mine was being repaired A guy came out in a car took mileage see car was not drivable and sent job back to AA this was on the 5th hour Waited for enterprise to sort a car or taxi to my detention but later found out AA had not sent job over to them till the 8th hour Enterprise sorted a taxi and for me to pick a car up the next morning AA failed me due to poor control staff maybe being over worked or under staffed Or poorly trained Also contractors decling jobs they think they don’t want Tonight 2 weeks later I have broken down in a works hire car 38 min to get someone to pick phone up not enough staff I was told Contractor came out with no tools or computer to see what’s wrong with my car this is at 2am I have been told I will now have to wait till 7-9 am for a AA tech to start work at 7am to come out to reset my van as contractor does not have the equipment And AA staff don’t work at night Again poor service AA have failed me on the following short staff in control room Contractors that don’t have equipment to fix van AA staff not available at night time If this is the new AA I am no longer going to pay the premium cover and now be looking at taking myself my family and my works business to another provider that can serve as promise