Greetings, Let me start off by saying that I regretted ever having Americans Airlines as my number one choice to fly for this trip VLDZFG. I’ve been flying American Airlines since the late 1990’s and early 2000’s back and forth into Haiti with my family with no issues. The time I decided to choose American Airlines to fly to a particular trip into Thailand, they not only let me down. But when I showed up at the check-in desk at the airport the lady checking my bags told that my connecting flight into Japan to Thailand is not going to happen because Japan is closed and not allowing tourist to connect through it. The American Airlines Agent noted my file telling me about the cancelation of my flight saying that Japan is going to open Nov 15,2021. I’ve book this ticket since October 1, 2021, I prepared in advance with my job to get the requested time off and now your going to tell me that a major company that I trusted and believe in since I was a child deceive me into purchasing the ticket to Thailand when they know that the connecting flight was not valid. That is just unacceptable in all accounts, you don’t sell tickets to customers that is going to deceive them, that’s a big red flag and dirty business. Taking the customers trust, and misleading to purchase tickets to later give them flight credit is a scam to the customer. As a major company that represents the United States in the Airline industry you don’t deceive your customers into purchasing something that is for future use, that is not fair and not the American way of doing business, we call that a scam. Also to make matters worse, I spoke to the reservation agent and supervisor at American Airlines about the issue, they told me to submit a request for refund and I would receive my funds back to my card because of the matter, because they had to cancel my flight. I check my email this morning in Thailand, and the email said your ticket is not eligible for refund 0012302169199. I want to American Airlines and I would never thought I would ever come on here to write such review because of the high regards I had, but you’re a scam to deny my refund of funds to my card and offer flight miles when you arrange a connecting flight that was not possible because Japan is closed off to tourist, American Airlines that is a scam. I would never forget this or trust you guys, and yes Delta does have valid routes into Thailand connecting through South Korea, I was able to fly through Delta and be in Thailand as I once planned. I want my funds refunded back to my card and want to fly American Airlines ever again if your going to scam me out of my money by giving me flight miles. I’ve work hard for that money not to have back to my card. I want my money back. I didn’t cancel the flight you guys did. I want my money back, that is not fair dealing with customers like this. Why deceive customers into purchasing your tickets to your business and give them the service. That is dirty business dealing. I want my funds refunded back into my card, I do not want your air miles. That is not the way to go with a customer because of your own mistakes, I want my money back. You don’t gain a customer trust by doing that. I want my funds back to my card please. I don’t want to be scam. And if I don’t get it, I’ll make sure the world knows of how dirty you guys are doing business. That is not fair. I want my funds back into my card.
1 year ago
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