Never phone the AA/ take on their accident assist if you are in a no fault accident. ALWAYS go straight to your insurance company. I was in a no fault accident and was sold their accident assist policy on the phone after I called them to recover my vehicle. I was recovered quickly and given a hire car the same day. I waited a week for someone to come and look at my car and then 3 weeks after that for the verdict that my car was a total loss claim. My total loss claim was then handed to the third party insurance to claim the money back for the damage. Each step of this process required me to phone the AA helpline and find out the delays. I was told the money would be paid within the next week and I had to hand back the hire car within 7 days of them receiving the money. At this point - I sought to buy a new car so that I wasn't left without a car after I had to return my hire car so that I could get to work. Once I had purchased my new car, I phoned AA to say that I no longer needed my hire car as I had brought a new one borrowing money from my parents. 5 weeks later and I have still not received the money from the AA so I gave them a ring. According to another employee I spoke to, I had invalidated the agreement by giving back the hire car before the payment was received and now my claim can no longer be chased by them and I have to go back through my insurance company - rearranging for my written off car to be released to them and then having the damaged reassessed. I am absolutely furious!! Not only do you have to wait around an hour to get to speak to someone, the people on the end of the line do not know what they are giving advice about and are misleading/misinforming their customers. They have admitted I was incorrectly informed but are not willing to take responsibility and ensure that the payment is sent across to me so I can return the money I borrowed to buy my new car. I cannot believe that I pay for accident cover through you and I will not be recommending you to anyone.
1 year ago
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