I'm am emailing you following up on my recent events using your brake down service. I broke down this morning delivering presents to family in Warrington. My alternator packed in. Me being a fully qualified mechanic sourced a alternator very local and was replacing but on removal found the alternator to be wrong and the seller was unavailable to exchange. When patrol arrived straight away quite rudly said you have made a problem and it's your own fault and we won't recover What's is the difference from the alternator being on or off the car still wouldn't of been repaired by the technician on arrival as he him self would have to remove and reapir/Replace I was stuck in Warrington with 2 children and my partner at 0 degree I am disgusted by this and would like a refund in full of any payments I have paid to the aa and cancel my poincy immediately I am going to share my story with social media and local radio papers to make other honest people aware that the aa is not the 4th emergency service as there happy to leave you stranded When I rang back up and the assistant who was very polite said this needs to be dealt with by complaints so I asked to be put through who did ohhhh complaints was shut I'm sure he must of known. My brake down was at 11oclock I have just arrived home 3 buses and 1 train ride later. Thank you very much for all the help One very upset angry ex customer Jack