Broke down at 5.30pm . Was told would be an hour . Then I was told 2 hour when they didn't turn up as they didn't realise it was a van of my size even though they had all the details. Then 2 hour later was told another hour and then was told another hour as an emergency job had come in. Ended up been 11.30pm at night. Couldn't get the vehicle recovered to the garage I had arranged as it was too late and paid the garage owner to wait til 9pm for me . Had to have the van recovered to my home address as he was no longer there at the garage . When I needed the vehicle recovering from my house to the garage the AA had the cheek to say there would be an initial charge. Dont use this company they are a joke. The third party recovery companies say they are by far the worse one out there .