I have been with AA for a number of years now, the way I have been treated yesterday, I have never been let down like this by any other organisations.
I booked a breakdown on the app at 4:45pm, I made a phone call via the app to explain the problem in depth details.
I specifically told them my vehicle has fuel leaked out, it is an automatic, I’m stuck in a petrol station.
I was told that someone would be with me in about an hour time.
Two hours later, I received a phone call from one of ‘Jackson’s Of Birmingham’ employee, he stated he would be with me in a few minutes, the gentleman came in an ordinary van to my surprise, he opened the bonnet of the vehicle asked me to try and starting it, I did as I was told, he realised one of the fuel pipe was split therefor it was leaking fuel. I was told that he would call for a truck to come and pick my car up, I was specifically told to wait for a phone call.
That phone call never came, at 8:24pm I phoned AA, it took them 1 hour and 15 minutes to answer my phone call, which only lasted 2 minutes, I enquired about the truck which was supposed to come and rescue me, I was told no one had notified them!
I explained to the lady I have been waiting over 4 hours for a rescue with false hopes, I was told she would send a truck out as soon as possible.
At 10:37pm, I received a phone call from a number in London, some lady said the driver will be with you in 15 minutes.
The driver did come but again he was driving a van and not a truck.
When he looked at my vehicle, he realised I needed a truck and not a van, he contacted AA directly but they asked him to deal with it, it took the gentleman 45 minutes to take my back 2 wheels off, attach different wheels to it.
I ended up being towed to my garage at 01:00am, it was a 2.1 miles distance from where I broke down, it was obvious the garage was going to be closed at that time of the morning. It took the AA gentleman a further 45 minutes, to take his wheels off my car and put mine one on again.
From calling AA for a rescue at 4:45pm, they finally got my car to my destination (2.1 miles) at 01:45am.
I thought RAC was bad with a 90 minutes response time, the AA took more or less 9 hours for a 2.1 miles rescue.
It’s a good thing I had access to another car, otherwise my phone battery would have died and then I would have been stuck.
Usually when AA completes their job, they always send you a questionnaire on how they had performed, this time they didn’t bother to do so.
Moral of the story, I would keep far far away from this organisation it’s absolutely a joke.