Everytime I fly American Air, they screw up. Horrible customer service. Baggage service, forget it. Unions and good customer service are not related. I canceled my Southwest Flight as I was worried about the problems. Paid BIG money for first class on AA, and they still do not load my luggage. I think AA stands for Alcoholics Anonymous as the American Airlines employees are all messed up. NEVER fly them.
1 year ago
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