On the 9th Feb 2023 for the first time, I needed to use the AA 'Accident' recovery service. The cost was over £421.00 pounds to pick up a motorbike and take it to the nearest repairer about 40 miles away. I was told it would be picked up at 5.45pm. It was about 4pm then. To cut a long story short after making two phone calls to ask for an update I gave up at 8.30pm after waiting with the bike in the freezing cold. On the last call to them I was told it couldn't now come until sometime tomorrow! I asked for a refund, not only was I told there would be a £99.00 cancellation fee and the whole thing could take up to 56....yes that's right...56 days. I am going to fight the £99.00 cancellation fee. In the 'Q's' below how long for a reply from the AA, well they didn't, I had to keep calling them. The date now is 20th Feb '23 and I have only just found out about the 56 days! The people I spoke to on the phone were polite but the 'Service' doesn't exist. They have my money in their account earning them interest. If that's not a scam I don't know what is!!!