I broke down on the 10th of January for the first time in my six year membership and first time I needed the AA. I was left on the side of the motorway on the M5 for 6 1/2 hours in the pouring rain with a draining battery. After this horrendous wait, I had then been recovered by an outsourced contractor with a less than impressive recovery truck which was ill equipped for the job. My vehicle sustained multiple damage, which is in dispute at this time. Upon loading which was 30 minute ordeal of recovering I was dropped at a service station 22 miles away from my house. Waited another 40 minutes for the AA patrol to collect me again to take me home. From start to finish, it was 9 hours!! This does not need a sympathetic or half-hearted apology from robot staff in customer services, my complaint and compensation is in hand. This testimony is for anybody that is reviewing this vehicle recovery service as a potential candidate.