I have to say at the start that the guy who came was brilliant and we have nothing bad to say about the mechanic. However. The AA is putting it's prices up and every year it goes up. But when I need them, I am in a really dangerous position I get cut off by a robot answering service. I phone them another two times. I then have to log in to my account. They then tell me that I am in a dangerous position (err yeah I know!!) so get put in to another que that is a "high priority" que. 25 minutes later and I get to speak to someone!!!!! I was trying to get through for about 45 minutes. While my family was in a dangerous position. Where does our money go? On rubbish robot answering service. Pay people! They know what they are doing and don't leave children at the side of the M25 saying please press 1 and then cut you off! The mechanic was brilliant but unfortunately the AA (absolutely atrocious) organisation was worse than a chocolate teapot when we were put in a stressful and dangerous situation. Stop paying your directors to make stupid decisions so they get a bonus for a job badly done. Get the office staff you laid off re-employed and start delivering better service. Stop letting down the mechanics who do an amazing job. Mechanics I would give five stars. Directors I award the Muppet of the century award. We have been with the AA for over 26 years July 1997. Next year I will be saying good bye. Who ever is making the decisions in that place needs to be caught and sacked now.