Carolyn Ashcroft
LET DOWN, UPSET I can’t believe I’ve waited over 8… I can’t believe I’ve waited over 8 weeks just to be told that the AA aren’t taking liability on damaging my car when I called them out to help when my car breaking down! They couldn't fix the problem so said they will move my car to my garage, my garage and home where over 13 miles away and was out of the 10 mile radius, they asked me for £280 of which I didn’t have. Long story short they said they would take me to my work of place which was 1.5 miles away, they made me read a leaflet on towing, to which I said I wasn’t comfortable, but due to me having to leave my car in the middle of the road I felt I had too! He made me sign any damage form. I managed the tow for 1.5 miles, driving it ok past roundabouts, small and big turns, etc, then when he turned into my work place it was a very sharp left turn on the left. I turned my wheel as much as I possibly could, but it wouldn’t turn any more. I beeped my horn to let him know, he carried on then stopped, then I heard a huge tearing, the bar tore all my grill straight across to the left also dinting the body work. He got out saying if only you had beeped sooner, I explained about the wheel, he then tried to turn it, took him ages to do so. He then proceeded to complain about his tow bar being bent and all being my fault. He showed no remorse or sympathy towards me or the car (TT) Today they have said because I didn’t turn the wheel it’s all my fault, of course I turned the wheel, I work there I know what I’m doing. Im so upset with the whole experience of which I have told them, I’ve asked for them to reassess there out come or I will be seeking legal advice! Has this ever happened to anyone else! Carolyn Ashcroft
7 months ago
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