The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises.