The call operatives are unknowledgeable with the company’s policies. Several phone calls backwards and forwards from the customer and then the daughter (to eliminate the burden from the father, to no avail).Obviously lacking with necessary staff training. Caused an 82yr old a lot of unnecessary stress for their incompetence. Supervisor Lauren 813465 offered an unhelpful and unnecessary free recovery knowing full well the vehicle is presently at a garage. The AA was once a trusted reputed company but it seems it’s now ran as a Micky Mouse company. Dreadful service. Not worth the stress, time, energy and money.