***anyone considering buying AA recovery cover*** - DON'T!!! AA are the worst company I have encountered in 48yrs. My Autustic daughter (14), son (13) and husband have been sat on the hard shoulder of the M4 since 5pm. It's now 9.18pm. The front spring on their vehicle snapped and took out the front tyre. On calling for help, the customer service staff were rude, unhelpful and obviously following a script. Straight away they tried to get out of coming to help. 'Sounds pike an accident - you'll have to pay £300'. We have been members for over 15 years and we have NEVER called them, prior to today. Each year they would try to triple the cost of our renewal membership- so I would call up the new business line and ask for a new policy, which shock, horror - was pretty much the same cost we paid the year before. My family are now being given a 'safe tow' to local services where they will no doubt have to wait another 3 hrs for a 'technician' to assess if the vehicle can/cannot be driven! The front suspension spring has snapped! As many, many others have stated on here, the cover is worthless. Our neighbour is now driving to collect our kids from the services they have been towed to (2 hr round trip) as my daughter has 2 mock GCSEs in the morning and needs to get some sleep. I will be looking elsewhere for breakdown cover. I suggest everyone does. Out of 1700 reviews they score 3 stars. Not sure how. Most on here give them 1 🌟 at best. Shocking excuse of a company.