I was involved in a minor accident towards the end of last year, another vehicle smashed up my drivers side wing mirror. I hit record on my phone. I have the other driver recorded acknowledging she was on the wrong side of the road yet still arguing it was my fault. I reported the accident and the AA quickly organised to have my car taken to a garage of their choice, Manning and Boyce in windsor and a hire car to be brought shortly after. Unfortunately the hire car wasnt brought up in the time given and due to the way my job works I lost my shift that day which was a great shame. The hire car company compensated me less than half a days wages. This was already getting stressful and leaving me financially out of pocket. My car only needed a new wing mirror and the garage said they were struggling to get clarifications from the AA, it took over a month I believe to get my car back. I saw it the day after it was delivered back to a family members house (work meant I couldn’t be there to receive it myself.) I am disabled, and struggle massively with physical tasks so I knew I sent my car in filthy. It was sparkling clean when it was delivered back. So sparkling it was covered in holograms and the paintwork ruined on both sides. In the sun its incredibly noticeable, absolutely horrendous in fact. I called the garage, they insisted they hadn’t touched the car apart from the wing mirrors as it wasn’t part of the work needed and they hadn’t billed for it. They said they didn’t even wash it. Other car dealers have told me it looks exactly like someone machine polished all that dirt right into the paintwork, no washing the dirt off just polishing it right in thus causing the holograms. After a back and fourth with the AA repeatedly (they kept referring back to the garage said they “didn’t do it”) and it was a struggle to get it moved forward. Eventually I spoke to an AA agent who said he was friends with the men at the garage. A week or so later I get an email stating they are throwing it out and not looking further into it as there’s no proof of damage. I had sent them pictures of the car when it came out, pictures of the car dirty at the time of the accident, and they would neither confirm or deny if they had checked the garages own cctv. At this point I requested that they send me the photos the garage took of my car before work took place. They sent me the pictures of my car, on the garages property, as filthy as I’d left it. So how did it come out sparkly and hologrammed all over? I literally have physical evidence, photographic evidence and STILL there is not enough evidence apparently. If I wanted to prove anything I was told I would have to go to another garage or dealership for an opinion and perhaps it’d be looked into further. Surely after many years of my money going to the AA, being a loyal gold member, and all the evidence I gave they would have already done this but no. As I said above, I am disabled. I give up. I do not have the energy to chase this anymore. To be told nothing happened when I literally have photographic evidence to prove it is just gaslighting, and I realised that my insurance company was not going to right this wrong. Myself and my dad (who is in his 60’s with spinal issues) did our best to try and sort out the paint/ polish by hand to much pain and aching. Surely this is what Id paid insurance for all these years for but no. On top of this my insurance was up for renewal with the AA a month after the accident. It went from about £450 to £2000! Even though I had proof it was not my fault, I was told their system couldn’t sort this. They told me it would be through them using Aviva. Aviva, when I approached them directly gave me a quote for nearer £700. I can’t remember the excuse the AA gave for the extra £1300 they would add on for using the same company. Aviva also told me they’d refund me the difference to what my insurance would have been should it be proven no fault on my part so I should get over £100 back still. I am currently waiting for the AA to notify me that I have been listed as not at fault. I had always liked the AA, but this experience has left me upset, distressed, out of pocket and untrusting. Apologies for how long this was but I felt like the details were important after I keep being told what I’m seeing and what I know, isn’t how it is.