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Valerie Russenberger
On May 7, for anniversary trip, there was a maintenance issue which had been reported 6 times, and ate the entire 3 hour layover we had in Philly, flying to Venice. Because we missed, we lost $500 in Venice, had to spend another 300 in Philly for a hotel. On our return, the intl leg was perfect, but out 4:54 connection to Pensacola has now been delayed by 6 hours, with no end in sight. They are short of crew and sympathy and seem inept..we will try hard to NEVER book again with aa.
1 year ago
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The AA has a 2.8 average rating from 1,961 reviews