I am absolutely appalled by the service I've received from AA Accident Assist. After being assured—multiple times—that I was covered and my repairs would be handled, they collected my car, took it over an hour away, and promised a replacement vehicle that never arrived. I've spent all day chasing them only to be told, after days of missed promises, that I was incorrectly advised and they won't help with repairs after all. My car won't be returned for at least a week, no replacement offered, and I’m left unable to get to work or take my kids anywhere. Agents have been rude and unhelpful, requiring me to repeatedly call and wait on hold. The AA’s service is a joke—they still have my car and are now suggesting I ask my insurance company to collect it, which I’ve been told isn’t even possible. I expected so much better. Absolutely shocking from a company that claims to care about its members.