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Furious
APPALLING - ABANDONED AT OXFORD SERVICES at 3 O'CLOCK IN THE MORNING. Pressing for the truth at 03:45 hrs with no sign of any relay driver, the control room admitted they thought I had been taken home! They had no idea where I was or who I had been driven by to get there (which was a subcontractor) from Warwick Services! I made my initial call to the AA at 21:45 from Telford Services and got home to Uxbridge at 05:30 the following morning. Needless to say, I was unable to work on Monday as I had been up all night! Interestingly, when at last the AA relay arrived at Oxford at 04:15 (having driven up from Swindon) the driver informed me he had been originally been scheduled to do the pickup between 08:30 and 09:00 that morning from Oxford! This is shocking, especially for women travelling by themselves at night which should be investigated thoroughly and broadcast to all. I have been a member of the AA since 1987 and thought I was in safe hands. Far from it - the AA are especially putting women at risk, do not communicate, are rude and do not follow up anything even when you do complain. I am still awaiting a call from the customer services team and have not received even at very best an apology. I strongly advise DO SIGN UP FOR THE AA RELAY SERVICE - GO ELSEWHERE. Or at the very least insist on having a proper AA driver and vehicle NOT A SUBCONTRACTOR.
8 years ago
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The AA has a 2.8 average rating from 1,975 reviews