Took far too long to come out to me when I had broken down. Complained about the service and they upheld my complaint agreeing time to come unacceptable. Letter however just full of standardised cliched statements about not being typical of their standard of service. They said complaint was closed and offered no gesture of goodwill whatsoever (such as reduced premium on renewal). Did not address part of my complaint that they had over charged me for renewal membership over many years because I was a loyal customer. I have learned a lesson: shop around before renewal especially as their breakdown service is poor.