Just over a week ago my Land Rover Defender's immobiliser key fob broke while on a family holiday in the Scottish Highlands. Unable to fix the issue, The AA kindly recovered the vehicle for me on the Friday morning and took it back to Cheshire filled with expensive belongings and fishing equipment. When it was collected, I asked the driver to ensure it remained locked to keep the contents and the vehicle secure. By Saturday, it became apparent that the car wasn't going to make it back to the garage before it closed, so I contacted them to ask what to do. To keep it secure, they suggested I arranged to meet the driver when he dropped it off at the garage, lock the car and take the keys away. I called The AA to let them know and rang them throughout Saturday and Sunday to try and keep up with its whereabouts. The AA's call notes, which were confirmed on several calls, explained that the driver was to call me shortly before arrival and I would drive to the garage, collect our gear and take away the keys. Late on Sunday evening, I called The AA again to find out whether it was any closer, to be told "The job is now complete." When I asked where the car was I was told "It's in the garage car park with the keys on the nearside suspension." I hurriedly drove to the garage to ensure the car and the contents weren't stolen - Land Rover Defenders are notoriously popular targets for car thieves and most owners are paranoid about security. When I arrived at the garage I found the Defender dumped haphazardly across several parking spaces, blocking the garage gates, in a public car park shared with several other companies and members of the public. The driver's door was ajar. The vehicle was completely unlocked. The pedal lock was not in place and the keys were not on the suspension. Understandably, I was absolutely livid that an AA driver could have taken so little responsibility of someone else's belongings. Incredibly, the contents of the vehicle were still present, so I removed these and locked the vehicle. When I called The AA to let them know, I was told a different story - "the keys have been posted through the letterbox of the garage", which the person confirmed was exactly what the call notes said not to do. Leaving someone's car, especially a valuable one that is so easily taken or taken from, completely unlocked and visibly open and ignoring the customer's requests to adequately secure the vehicle is simply irresponsible. Yet, amazingly, The AA still haven't bothered to contact me to apologise. Unbelievable.