Cancelled my policy on 10th sept,( policy end was 12th). Surprise surprise they offered me a cheaper quote but still way above Direct Line. Received an e.mai on the13th sept advising me of an extra £30+ charge for a named driver issue! Rang AA and discovered they had not cancelled my policy and had charged my credit card! The named driver issue ( no blame attributed) was declared to Direct Line with no problem. The adviser ( not the one I "cancelled " my policy with ), was helpful and apologetic but I am not a happy bunny! Very quick to demand money but obviously not so keen to hand it back!!