Hit a pothole 15th Dec on the M6 in the roadworks northbound at J13 which blew both offside tyres. After pulling over I called the AA. Despite informing them I was on the roadworks they said they would send a patrol. Highways England actually do the recovering from this section of roadworks and they turned up after 40mins and recovered me to Keele Services. I then had to call the AA again and tell them I was being recovered to Keele Services. About 45mins after being left at Keele Services a contractor sent by the AA arrived. Guess what???...he'd been told by the AA that it was a single puncture!!! So, he could not help and advised he would ring it through as a recovery job. Guess what???...no recovery came. So, I ring the AA again and they have no idea I'm waiting for recovery. I'm promised recovery within the hour. It's now almost three hours since I first called the AA for assistance and I'm still waiting for them to actually show some competence and recover me to my destination. Update - it's now 3hrs 40mims since initial call to AA. The AA app on my phone says recovery will not now be with me until 04:20am - that's 5hrs since I first called them!!! Update - Guess what??? First recovery driver who arrived at Keele Services could only take me the first 50 miles of the remaining 120 miles of my journey due to being on his limit of hours...just unbelievable!!! Now waiting in Lymm Truck Stop Services for a second recovery truck to do the next 70 miles to my destination. It's now 6hrs since I first called the AA and all I've had from them is utter incompetence and complete indifference!!! Update: After a further 2 hour wait the second recovery driver turns up and takes me the final leg of the journey arriving at 09:00am. The first call to AA was made at 11:20pm the previous night! So, to recap - On calling the AA at 11:20pm and clearly stating to them that I was in roadworks with a double puncture they do not tell me that the Highways Agency will recover me from the roadworks, they then send a contractor to the services area (where I've been recovered to by the Highways Agency) to fix a single puncture. When he arrives he sees it's a double puncture (as the AA have been told) and says the vehicle needs to be recovered. I wait...and wait - when I call the AA I discover they have not sent recovery and don't know anything about it. Three hours later recovery arrives but he can only take me 50 miles of the 120 miles to my destination. Once dropped off by first recovery driver I am forced to wait another 2 and a half hours for the second recovery driver. To top the whole experience off nicely the second driver turned out to be a miserable so-and-so who refused to turn up the heat any higher than what suited him thus causing a very cold journey in the back of his cab for 2 hours! It took over 9 hours for the AA to recover myself and my vehicle a distance of 120 miles which included waiting times of 5 hours for recovery trucks. Totally unacceptable and I am cancelling my membership. The worst experience I have ever had from any breakdown service in over 30 years of driving. To anyone contemplating joining the AA I would say this... DON'T!!! You've been warned!