28 years with the AA and they nearly triple my renewal - i cancell assured they will investigate and get back to me and what did they do? They took £192 from my account without my permission - Complaints department - lady beginning with D ( early morning) awful.. Non helpful non apologetic ... No help in fact threatened me with bailiffs! Nice! Renewal team were all really kind and apologetic - maybe a job swap in order.. This company is going to the dogs.. Avoid it .. Go to Green flag or RAC - the AA do not care about business retention ...28 years of money and I have a new car so did not cost them a penny! DISGUSTING... Avoid