Booked a course for VTCT Level 2 & 3, I paid for the course over the phone before confirming dates, dates were then emailed to me and I could not attend them due to being pregnant and the dates being too late into my pregnancy, I cancelled the course and requested a refund within 4 hours of paying for the course on the basis I could not attend the dates due to pregnancy (which they were fully aware of at the time of booking) and was told no, after fighting my case I was refunded minus a 10% admin fee (£150!!!) £150 for doing absolutely nothing! The MD was also very rude and tried his best to be patronizing! Would not recommend!!!