I m having the most awfully distressful time with their customer service. I have never dealt with such a disrespectful unconsidered and honestly intellectually limited bunch of people . They were supposed to deliver my products via Hermes. Hermes has just marked the transaction as delivered and put a picture of some box in front of some door that is mot mine, not my neighbour’s and not even the same door number on the adjacent streets: I searched! I contacted them with no luck obviously but that’s another story. I contacted The body shop afterwards, as it s not really my problem their currier issues and retarded mailmen: I had already spent a lot of time trying to find my parcel. They said to me on the phone: sure, ok, we ll resend the order with Express mail, it will be with you by Monday. Fair enough or so I thought! 1h later i receive an email saying, we won’t do anything unless you sign a letter where you basically swear on your honor you haven’t received the parcel. I own an ios device and have no printer so i open the word document and use an app to type my name, explain to them i have no printer and send it back. and then they said they can’t open the file so asked me to send an image. so i go take a screen picture and resend it but then no response. I chase twice and the next day i m told i need to sign the document with a pen or they won’t do squad and oh btw they can’t guarantee they can resend anything with other than Hermes (that express mail they told me on the phone was all BS), and of course this is only if I print and sign the bloody paper. I am now supposed to find a printer in lockdown it seems or they will just keep my money and fo nothing, just like that. And to add a bit of zest to the whole screwing up process these people can’t even grasp my name right even though it s all over the whole correspondence! To this day my money is gone, my product i don’t think i will ever receive and my mental health is damaged!