Their website site says order by 3pm EST (which I did) and you'll receive your package in 3-7 business days. Well my package is going to be late by 5 whole days according to that estimate and they won't even refund me the cost of shipping. It was supposed to be a gift and I had to show up to the party empty handed. When I called customer service they put the blame on me, saying I should have also accounted for an additional 48 hours for processing?? Why wouldn't they just change it to 5-9 business days then? Blatantly misinforming customers. I wouldn't have ordered if I had the REAL information. I've bought from them for a long time but always in person— what bad customer service.