Massively disappointing experience for using the online store for the first time. Consequently due to your inadequacy to deliver a service that I paid for, I will now have to ship the products to my wife at great expense, instead of in my suitcase. No response from emails I have sent after being told to escalate the matter when I rang this morning, and an offer to refund the delivery charge was both patronising and inadequate. Looks like you have lost a new customer #TheBodyShopDontCareAboutCustmers #PoorCustomerService
7 years ago
The Body Shop has a
3.6
average rating
from
198
reviews
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