I was very happy with the price and quality of the product and especially with the great care that had been taken to package the fluorescent tubes securely for transit. One small niggle, though. When I started the ordering process the delivery charge was quoted as just over £3, which I thought was very reasonable. However, as I was about to complete the order I was annoyed to realise that the charge had gone up to over £13, presumably based on my postcode, which is IV30 and this was assessed as being "Highlands and Islands". I live only a few minutes from Elgin which is on the A96 main road from Aberdeen to Inverness - hardly remote! As I really needed the bulbs, I completed the order, but it left a nasty taste considering that the delivery charge then comprised almost half the total value of my purchase. Had it not been for the delivery charge, I would have rated the company much higher.