Our delivery did not arrive on the day promised, after a phone call it transpired that Fedex had 'lost ' our order. Second delivery arrived but upon opening the bubble wrapping our order of two miniature fluorescent Tubes were broken in half. After another phone call, your member of staff immediately apologised and arranged for more tubes to be delivered today I feel however, I must take issue with the way the tubes were packaged; the tubes were covered in a thin sleeve and then wrapped in bubble wrap and sticky tape. They had no support whatsoever, and no indication on the outside of the package to state the fragile contents! Consequently, during transportation someone has 'bent' the package and the tubes have snapped in half! I am attaching a photograph of the broken fluorescent tubes and the packaging. Very disappointed. I'm hoping our second delivery today arrives in perfect condition!