Still have not heard from you following my email below, with your reply Hey, Thanks for getting in touch with us at The Electrical Guys. Your request (325) has been received and is being reviewed by our support team. The team are available Monday to Friday (9am - 5pm) and we aim to get back to you within 48 hours. To add additional comments, please reply to this email. Polly Osbo Polly Osborn Jun 16, 16:46 BST HI, we ordered a bulb which all looked good when it arrived except for 2 small bits that are different. I would appreciate it if we you could provide information on how we can return it. We have all the original packaging. What we want is F13TBX/827/A/4P and in will also send some photos. Do have this specific bulb? Would really appreciate the help! Kind regards, Polly Osborn Order#EG012922 Sent from my iPad This email is a service from The Electrical Guys. Delivered by Zendesk [QL083G-742E]