My first order from The farmers dog was February 2024 after my 15 year old dog became very picky and I had exhausted about every option for her. The price is a little expensive but it was hands down the best decision I made. My dog LOVED the food and was even begging for more. Fast forward to July 2024, my dog pretty suddenly passed away just a few days after I received a full 45 day shipment of food. I reached out to customer service to see if the food was returnable or what they recommend I do with it. With no questions asked I was immediately refunded the full order amount with a note, "I'm so sorry to hear about Z***, we're unable to have you return that food, but I can definitely have you refunded for the order. Feel free to share this extra food with a friend, or donate this order to a local shelter or a pup in need in Z*** memory." Today, just a couple weeks after my dog passed away, I received a plant from bloomscape on my doorstep with a note from The Farmer's Dog - "Everyone here at the Farmer's Dog is thinking of you and sending our deepest condolences. Keeping you close to our hearts & in our present thoughts. Love, The Farmer's Dog." I just want to say thank you for your incredible customer service - even after only being a customer for a short time.