Tia Woods
Purchased two bedroom sets and a 72” TV console in May ‘21. Was very understanding with the many delays due to the pandemic. When bedroom sets arrived in August ‘20 delivered but no hardware included so they couldn’t set up bedroom furniture. Two days later they came back set up bedroom set. ‘72 inch console arrived in Oct ‘20 when delivered the doors would not stay closed and it was a 62” console. We flew down just to be here for this delivery. Took them two days to get back to us with a resolution. They’ll deliver correct one in a week. Which doesn’t work since we must fly back before then. Meg proceeded to tell me it wasn’t there fault, offer no solution except to have it delivered when we aren’t here. Unfortunately we just bought our home and don’t know our neighbors to allow them to access our home. We have no plans on returning anytime soon. What happened to the customer service of making sure your customers are happy? No, I am so sorry this happened, no, what can we do to make this right no, inconvenience to them or their schedule. Just inconvenience to me. The customer. This Company will NEVER get my seal of approval or future purchases. The dining room set and office furniture we were going to purchase to match this console will not happen.
2 years ago
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The Furniture Warehouse has a 3.4 average rating from 83 reviews

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